a：excuse me...
打扰一下...
b：yes, sir. how may i be of service?
是的,先生,需要什么服务吗?
a：i would like to return this item... are refunds allowed?
我想把这个东西推掉...可以退款吗?
b：certainly. the customer is always right, we are here to serve you. is there a reason that you would like to return it? did you have problems with our product or services? 当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗?
a：no, no... it was just the wrong size.
不,不是的...只是大小不合适.
b：would you be interested in an exchange as opposed to a refund? i think i can help you to find the appropriate size.
那你想调换一下还是要退款?我想我能帮你找到合适的尺寸.
a：no. i would rather just return it.
不用了.我还是想退掉.
b：sure, no problem. do you happen to have the receipt?
当然可以,没问题.你带收据了吗?
a：yeah, right here.
带了,在这儿...
b：ok, just a moment, please. here you are, i need you to sign here, please. and here is your refund. is there anything else i can help you with?
好的,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的?
a：no, thank you.
没有了,谢谢你.
别客气.祝你一天都开心!。