family suite 家庭套房 business xx room 商务xx房 business suite商务套房 Deluxe business suite 豪华商务套房 superior room 高级客房 superior garden room 高级花园房 superior triple room高级三人房 superior administrative suite高级行政套房 superior suite高级套房
前台服务常用英语
聚龙湾天然温泉度假村 前厅部 刘磊
Dragon Bay Natural Hot spring Resort 聚龙湾天然温泉度假村
一、度假村各部门中英文对照 前厅部 Front office 客房部 Housekeeping Department 餐饮部 Food andBeverage Department 温泉部 Hot spring Department 财务部 Financial Department 工程部 Engineering Department 安保部 Security Department 销售部 Sales Department 人力资源部Human resource Department 国际俱乐部Recreation Department
三、酒店常用岗位中英文对照
总台 Reception desk 收银Cashier 礼宾部 Concierge 商务中心Business center 商场Shopping arcade 美容美发Beauty salon 大堂副理Assistant Manager 总机 Operator 中餐厅Chinese restaurant 西餐厅western restaurant 自助餐厅Buffet 送餐 Room service 宴会厅 Function room 大堂吧Lobby bar 按摩Massage 桑拿sauna




I would like a single room I would like to stay in the riverside building 我喜欢滨江楼的房间 How many rooms in a family suite?家 庭套房有几间房 You can use your room card to enter the hot spring ,Also, you can use it to have your breakfast.你可以凭房卡进 入温泉区，也可以使用它去用早餐 You can use this ticket to enter the buffet你可以凭这张票进入自助餐厅
RECEIVING A WALK-IN GUEST散客入住登记
Receptionist ( R ):Good morning sir , Welcome to our hotel. May I help you ? Guest (G ):Yes ,please. I ‘v just arrived from bai yun Airport . Could you let me have a room for tonight ? R: Have you made a reservation ,sir ? G:I’m afraid not . R: How many people do you have ? G :just one. I’m alone R: Just a moment, please. I have to check if there ‘s a room available….Oh, yes, sir . what kind of room would you like？ Here is the room type and rate G: I would like a single room
四、重要句型
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Good morning ,sir .Welcome to our hotel ,May I help you.欢迎光临，请问有什么可以帮到您? Do you have a reservation ?请问您有预定吗? Is there any room available tonight ?今晚有空房 吗？ How long will you be staying ?您打算住几天？we will stay here for five days . May I have your name please ?my name is Jack Is there a special rate for the group reservation? 团体订房有折扣吗？yes, there havea10percent discount 打九折
五、WHAT KIND OF ROOM WOULD YOU LIKE？ 房型 single room 单人房 double room 双人房 suite room 套房luxury room豪华房 hot spring villa 温泉别墅（A或B) country villas 乡村别墅 country villas with hot spring乡村温泉别墅 riverside building 滨江楼 VIP building贵宾楼，




Hale Waihona Puke I hope to see you again希望再次见到您 I’m sorry ,we don’t change RMB here对不起，这里不兑 换人民币 Sorry sir we will solve the problem for you as soon as possible我们将尽快帮您解决问题 I’m awfully sorry for my carelessness对于我的粗心我感 到非常的抱歉 Please sir if you calm yourself I’ll try to help you 请别激动， 让让我想想办法。
R:OK, the single room is on the second floor, May I see your passport please. G: Here you are ,please sign your name here. R: Thank you . your room rate is 898RMB per night ,the deposit is300RMB,so it totals 1200RMB . How are you going to pay , in cash or by credit card? G: In cash R: Thank you, here is your room card, You can use your room card to enter the hot spring ,Also, you can use it to have your breakfast. Your room is on the second floor , here is the lift( elevator.(电 梯)) G：Thank you very much R: It’s my pleasure, and I hope you will enjoy your stay with us