发表于: 2009-11-29 14:26发表主题: ITIL术语中英文对照表，论坛里有看到，但是没有过验证，在这里贴ITIL术语中英文对照表Absorbed overhead 可分摊间接费用Absorption costing 吸收成本法，完全成本法Acceptance 验收Acceptance environment 验收环境Acceptance test 验收测试Access control 访问控制Accounting 会计核算Accuracy 准确度Action lists 行动列表Activity Based Costing (ABC) 作业成本法（ABC）Adaptive maintenance 适应性维护Additive maintenance 补充性维护Adjustability 可调整性Agreed Service Time (AST) 约定服务时段Alert 告警Alert phase 告警阶段Allocated cost 可直接分配成本Application 应用，应用系统Application maintenance 应用维护Application management 应用管理Application sizing 应用选型Application software 应用软件Apportioned cost 待分摊间接成本Architecture 架构Archive 存档Asset 资产Asset management 资产管理Assurance 保证Attributes 属性Audit 审计Auditability 可审计性Authentication 验证Authenticity 真实性Authorisation 授权Automatic Call Distribution (ACD) 自动呼叫转发（系统）（ACD）Availability 可用性Availability management 可用性管理Availability Management Database (AMDB) 可用性管理数据库（AMDB）Backup 备份Balanced Scorecard (BSC) 平衡计分卡Baseline 基线Baseline security 安全基线Batch processing rate 批处理速度Benchmark 标杆Biometrics 生物测定学BS7799 BS7799Budgeting 预算编制Bug BUG（也可形象地译为“臭虫”）Build 构建Building environment 构建环境Business 业务，商业Business capacity management 业务能力管理Business Continuity Management (BCM) 业务持续性管理（BCM）Business function 业务功能，业务职能部门Business Impact Analysis (BIA) 业务影响分析（BIA）Business process 业务流程Business recovery objective 业务恢复目标Business recovery plan framework 业务恢复计划框架Business recovery plans 业务恢复计划Business recovery team 业务恢复小组Business Relationship Management (BRM) 业务关系管理（BRM）Business request 业务请求Business Unit (BU) 业务单元（BU）Bypass 临时措施Call 呼叫Call center 呼叫中心Capacity Database (CDB) 能力数据库（CBD）Capacity management 能力管理Capacity plan 能力计划Capacity planning 能力规划Capital investment appraisal 资本投资评估Capitalization 资本化Category 类别，分类Central point of contact 联络中心Certificate 证书Certification Authority (CA) 认证机构（CA）Certify 认证Change 变更Change Advisory Board (CAB) 变更顾问委员会（CAB）Change Advisory Board /Emergency Committee(CAB/EC)变更顾问委员会/应急委员会（CAB/EC）Change authority 变更授权Change builder 变更构建者Change control 变更控制Change document 变更文档Change history 变更历史Change log 变更日志Change management 变更管理Change manager 变更经理Change model 变更模式Change processing 变更处理Change Record 变更记录Change request 变更请求Chargeable unit 计费单元Charging 计费CI level 配置项级别Clarity 易理解性Classification 分类，分级Clean desk 桌面清理，桌面整理Client 客户Cold stand-by 冷支持Command, control and communications 命令、控制和协调Communication facility 通信设备，通信设施Compatibility 兼容性Completeness 完整性Complexity 复杂性Component Failure Impact Analysis (CFIA) 组件故障影响分析（CFIA）Compromise 泄漏Computer 计算机Computer Aided Systems Engineering(CASE)计算机辅助系统工程（CASE）Computer center 计算机中心Computer operations 计算机操作Computer platform 计算机平台Computer system 计算机系统Computer Telephony Integration (CTI) 计算机电话集成（系统）（CTI）Confidentiality 保密性Confidentiality, Integrity and Availability (CIA) 保密性、完整性和可用性（CIA）Configuration 配置Configuration baseline 配置基线Configuration control 配置控制Configuration documentation 配置文档Configuration identification 配置标识Configuration Item (CI) 配置项（CI）Configuration management 配置管理Configuration Management Database(CMDB)配置管理数据库（CMDB）Configuration management plan 配置管理计划Configuration manager 配置经理Configuration structure 配置结构Configure 配置Connectivity 连通性Contingency manager 应急经理Contingency plan 应急计划Contingency planning 应急规划Contingency planning and control 应急规划及控制Continuity 持续性Continuity manager 持续性经理Continuous availability 持续可用性Continuous operation 持续运作Contract 合同Control 控制Controllability 可控性Cookie Cookie（也可形象地译为“甜饼”，译者注）Correctability 可纠正性Corrective controls 纠正性控制Corrective maintenance 纠正性维护Corrective measures 纠正措施Cost 成本，费用Cost effectiveness 成本效益Cost management 成本管理Cost unit 成本单元Costing 成本核算Countermeasure 防范措施Cracker 骇客CRAMM CRAMM（英国中央计算机与电信局行风险分析和管理的方法。

译者注）Crisis 危机Crisis Management 危机管理Cryptanalysis 密码分析Cryptography 密码术Customer 客户Customer liaison 客户联络员（即我们通常所指的“客户经理”，译者注）Customer Relationship Management (CRM) 客户关系管理（CRM）Customer Satisfaction Survey (CSS) 客户满意度调查（CSS）Data 数据Data center 数据中心Data collection 数据集Data infrastructure 数据基础架构Data mining 数据挖掘Data warehouse 数据仓库Database 数据库Decryption 解密Definitive Hardware Store (DHS) 最终硬件库（DHS）Definitive Software Library (DSL) 最终软件库（DSL）Degradability 可恢复性Degradation 恢复Delta release 包发布，增量发布Demand management 需求管理Dependency 依赖性Depreciation 折旧Detection controls 检测控制Detection measures 检测措施Detection time 检测时间Development environment 开发环境Differential charging 差别定价Digital signature 数字签名Direct cost 直接成本Disaster 灾难Disaster recovery 灾难恢复Disaster recovery management 灾难恢复管理Disaster recovery plan 灾难恢复计划Disaster recovery planning 灾难恢复规划Discounted cash flow 贴现现金流量模型（DCF）Discounting 折扣Distributed computing 分布式计算Distributed system 分布式系统Documentation 文档Domain 域Downsizing 规模缩减，向下优化Downtime (DT) 宕机时间（DT）EDP-audit EDP审计Effectiveness 效果，效益Efficiency 效率Elapsed time 持续时间Elements of cost 成本要素Emergency release 紧急发布Encipher 加密Encryption 加密术End User 终端用户End User Availability (EUA) 终端用户可用性End User Down Time (EUDT) 终端用户宕机时间（EUDT）End User Processing Time (EUPT) 终端用户处理时间Environment 环境Equipment level 配备级别Error 错误Error control 错误控制Escalation 升级Escalation threshold 升级临界（点）Escrow 第三方托管Evaluation 评估，评价Event 事件Exclusiveness 排他性EXIN EXIN（荷兰信息科学考试学院。