abstract and sanitize best documents and send to KS review documents and allocate to the relevant (GMT, CoE, CA, Disc.) KBases
at project end, hands over project archive to local Info Centre
In the case that the PM identifies a KS other than the GMT KS, please refer to Panel 16 to see how the KCapture process changes.
Strategic Direction
At Project Start
What is „consulting‟?
• The Collins English Dictionary reveals that to consult is to make oneself available to give professional advice, especially at scheduled times and for a fee. The term „consult‟ originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis; or it is a physician (or surgeon) who holds the highest appointment in a particular branch of medicine or surgery in a hospital. The consultant is therefore someone – mostly a specialist – who is asked to give expert advice or information.
Key Roles
GMT KC GMT Knowledge Champion PM Project Manager PKC Project Knowledge Champion GMT KS GMT Knowledge Specialist CoE, CA, PoA, Discipline Knowledge Specialist CoE, CA, PoA, Discipline Knowledge Champion
A joint conference call for small projects and an on-site knowledge capture session for large projects is suggested
Quarterly meeting with GMT/Disc. to filter non relevant documents out, identify gaps and discuss expectations to fill the gaps. Update CDROM copies of Tool Boxes and KBases.
„Knowledge Management‟ and the Consulting Industry
The Consultant
Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, „If I guess how many sheep you have, will you give me one of them?‟ The shepherd looks at the young man, then looks at the sprawling field of sheep and says, „Okay.‟ The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, „You have exactly 1,586 sheep here.‟ The shepherd answers: „That‟s correct, you can have your sheep.‟ The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: „Now, if I guess your profession, will you pay me back in kind?‟ The young man answers: „Sure.‟ The shepherd says, „You are a consultant.‟ „Exactly! How did you know?‟ asks the young man. „Very simple,‟ answers the shepherd. „First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I‟d really like to have my dog back.‟
Utilities
Strategy • CAs
Disciplines
Operational Processes
•CAs
Information Management
•CAs
People • CAs
Internal knowledge management involves a number of actors at all stages of the project life cycle
Define and communicat e the strategic knowledge managemen t objectives and set expectations at all levels e.g. at yearly KM conference in September, Capabilities Councils and other leadership meetings
Involvement of all project team members is critical to achieving our objectives
Contacts PM to identify PKC and KS
sends “KC Pack” and GMT KBase CD-ROM
review KCapture report and together with stream leads, identify „Best in Class‟ GMT documents
PoAs
Germany UK France USA etc.
GMTs (Industries)
Telecom & Media
Consumer Goods
ห้องสมุดไป่ตู้
Chemicals
Life Sciences
Financial Services
Energy
Transport/ Tourism
Automotive / Engineering
The management consultant
• The management consultant is a special breed of consultant. • Personification of the knowledge economy; • Anti-thesis to Ford‟s assembly-line worker. • Symbolises the „future‟ of work: not dirty, not heavy-duty, not manual, not monotonous, not de-skilled, not de-humanized, not badly paid; but flexible, creative, international, demanding, cross-cultural, well-paid, technologically advanced, fun. • The idol of today‟s working world; it is one of the main „drivers‟ of the business of business education • Accenture, PricewaterhouseCoopers (PwC), Cap Gemini Ernst & Young, McKinsey & Co., Bain & Co., The Boston Consulting Group and Mercer (to name but a few) are the archetypal companies of today‟s global „informational‟ capital, which attract the „highest calibre‟ graduates.