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大酒店常用英语术语

酒店部门常用术语E.D.P(Electronic Data Processor)电脑部1. Executive Office行政办公室2. Human Resources Dept.人力资源部3. Front Office前厅部4. Housekeeping Dept.总管部5. Food & Beverage Dept.餐饮部6. Recreational Dept.康乐部7. Financial Dept.财务部8. Sales Dept.市场营销部9. Security Dept.保安部10. Engineering Dept.工程部11. Waiting list等候名单12. Average room rate平均房价13. DND=Do Not Disturb请勿打搅14. VIP=Very Important Person贵宾15. Package包价服务16. No-show订房不到17. Message留言18. Cancellation取消19. Walk-in无预订散客20. Morning call叫醒服务21. Complain投诉22. Over booking超额预订23. OOO=Out of Order维修房24. Lost and found 失物招领25. Room status 房间状态26. Check in 登记入住27. Check out 结帐离店28. Reservation预订29. Reception接待30. Operator总机话务员31. Business centre商务中心32. DDD=Domestic Direct Dial国内直拨33. IDD=International Direct Dial国际直拨34. LDD=Local Direct Dial市话35. Suite套房36. Standard room标准间37. Double room大床间38. Mini-bar小酒吧39. Laundry service洗衣服务40. Room service送餐服务41. Menu菜单42. PA=Public Area公共区域43. DJ=Disk Jockey音控员44. Tips=To Insure Prompt Service小费45. AM=Assistant Manager大堂副理常用词汇information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子stool 凳子bench 条凳tea table 茶几desk 书桌bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所;抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter (餐厅)服务员waitress (餐厅)女服务员rent 租金bill 账单酒店英语口语150句欢迎和问候语:1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好,先生(夫人) 。

2) How do you do? 您好!(初次见面)How do you do ? 您好!Glad to meet you. 专门快乐见到您。

3) How are you? 您好吗?Fine, thanks. And you? 好的,感谢。

您呢?4) Welcome to our hotel (restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

5) Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。

6) I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。

1 / 1(客人刚入店时)I hope you are enjoying your stay with us .希望您在我们宾馆过得愉快。

(客人在饭店逗留期间)I hope you have enjoyed your stay with us .希望您在我们宾馆过得愉快。

(客人离店时)7) Have a good time ! 祝您过得愉快!电话用语:8)***Hotel, Front Desk. Can I help you? ***大酒店,前厅。

您找谁?9) Sorry , I’ve dialed the wrong number.对不起,我拨错号了。

10) May I speak to your General Manager? 能和你们总经理讲话吗?1 / 1Speaking. 我确实是。

11) Sorry. He is not in at the moment.对不起,他现在不在。

Would you like to leave a message?您要留口信吗?12) Pardon? 对不起,请再讲一遍好吗?I beg your pardon ? 对不起,请再讲一遍好吗?祝贺语:13)Congratulations! 祝贺您!14) Happy birthday! 生日欢乐!15) Happy New Year! 新年欢乐!16) Merry Christmas! 圣诞欢乐!1 / 117) Have a nice holiday! 节日欢乐!18) Wish you every success! 祝您成功!答谢和承诺语:19) Thank you (very much). 感谢您(特不感谢) 。

20) Thank you for your advice(information,子help). 感谢您的忠告(信息、关心) 。

21) It’s very kind of you .感谢,您真客气。

22) You are welcome.不用谢。

23) Not at all. 不用谢。

Don’t mention it.不用谢。

24) It’s my pleasure.专门快乐为您服务。

With pleasure. My pleasure .25) I am at your service. 乐意为您效劳。

1 / 126) Thank you for staying in our hotel. 感谢您在我们饭店下榻。

道歉语:27) I’m sorry .专门抱歉。

28) Excuse me.对不起。

29) Oh, is my apologize. 对不起,那是我的过错。

30) Sorry to have kept you waiting. 对不起,让您久等了。

31) Sorry to interrupt you. 对不起,打搅您了。

32) I’m sorry about this.对此表示歉意。

33) I apologize for this. 我为此道歉。

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