一、(2013课标卷I)Business is the organized approach to providing customers with the goods and services they want. The word business also refers to an organization that provides these goods and services. Most businesses seek to make a profit（利润）— that is, they aim to achieve income that is more than the costs of operating the business. 71 Commonly called nonprofits, these organizations are primarily nongovernmental service providers. 72Business management is a term used to describe the techniques of planning, direction, and control of the operations of a business. 73 One is the establishment（制定）of broad basic policies with respect to production; sales; the purchase of equipment, materials and supplies; and accounting. 74 The third relates to the establishment of standards of work in all departments. Direction is concerned primarily with supervision（监管）and guidance by the management in authority. 75A. Control includes the use of records and reports to compare actual work with the set standards for work.B. In this connection there is the difference between top management and operative management.C. Examples of nonprofit business include such organizations as social service agencies and may hospitals.D. However, some businesses only seek to earn enough to cover their operating costs.E. The second aspect relates to the application of these policies by departments.F. In the theory of business management, organization has two main aspects.G. Planning in business management has three main aspects.二、(2013课标卷II)Public Speaking Training·Get a coach51 , so get help. Since there are about a billion companies out there all ready to offer you public speaking training and courses, here are some things to look for when deciding the training that's right for you.·Focus on positivesAny training you do to become more effective at public speaking should always focus on the positive aspects of what you already do well. Nothing can hurt confidence more than being toldthat you aren't doing well. 52 , so good public speaking training should develop those instead of telling you what you shouldn't do.53 If you find a public speaking course that looks as though it's going to give you lots of dos and don'ts, walk away! Your brain is so full of what you're going to be talking about. 54 . As far as we're concerned, there are basically no hard and fast rules about public speaking. Your audience can be your friends.You are a special person not a clone.Most importantly, good public speaking training should treat you as a special one, with your own personal habits. 55 . Your training course should help you bring out your personality, not try to turn you into someone you're not.A. You aren't like anybody elseB. You already do lots of things wellC. Turn your back on too many rulesD. Check the rules about dos and don'tsE. Whatever the presentation, public speaking is toughF .The one thing you don't want is for them to fall asleepG. So trying to force a whole set of rules into it will just make things worse三、(2013北京卷)UrbanizationUntil relatively recently, the vast majority of human beings lived and died without ever seeing a city. The first city was probably founded no more than 5,500 years ago. 71_ . In fact, nearly everyone lived on farms or in tiny rural (乡村的) villages. It was not until the 20th century that Great Britain became the first urban society in history--- a society in which the majority of people live in cities and do not farm for a living.Britain was only the beginning. 72_ .The process of urbanization--- the migration (迁移) of people from the countryside to the city--- was the result of modernization, which has rapidly transformed how people live and where they live. In 1990, fewer than 40% of Americans lived in urban areas. Today, over 82% of Americans live in cities. Only about 2% live on farms.73 .Large cities were impossible until agriculture became industrialized. Even in advanced agricultural societies. It took about ninety-five people on farms to feed five people in cities._74 . Until modern times, those living in cities were mainly the ruling elite(精英) and the servants, laborers and professionals who served them. Cities survived by taxing farmers and were limited in size by the amount of surplus food that the rural population produced and by the ability to move this surplus from farm to city.Over the past two centuries, the Industrial Revolution has broken this balance between the city and the country. 75_ . Today, instead of needing ninety-five farmers to feed five city people, one American farmer is able to feed more than a hundred non-farmers.A. That kept cities very small.B. The rest live in small towns.C. The effects of urban living on people should be considered.D. Soon many other industrial nations become urban societies.E. But even 200 years ago, only a few people could live in cities.F. Modernization drew people to the cities and made farmers more productive.G. Modern cities have destroyed social relations and the health of human beings.四、(2013辽宁卷)ForgivenessTo forgive is a virtue, but no one has ever said it is easy. When someone has deeply hurt you, it can be extremely difficult to let go of your hate. However, forgiveness is possible, and it can be surprisingly beneficial to your physical and mental health. People who forgive show less sadness, anger and stress and more hopefulness, according to a recent research.________71_______ Try the following steps:Calm yourself. ________72_______ You can take a couple of breaths and think of something that gives you pleasure: a beautiful scene in nature, or someone you love.Don’t wa it for an apology. Many times the person who hurt you does not intend to apologize. They may have wanted to hurt you or they just don’t see things the same way. ________73_______ Keep in mind that forgiveness does not necessarily mean becoming friends again with the person who upset you.Take the control away from your offender(冒犯者). Rethinking about you hurt gives power to the person who causes you pain. Instead of focusing on your mounded feelings, learn to look for the love, beauty and kindness around you.________74_______ If you understand your offender, you may realize that he or she was acting out of unawareness, fear, and even love. You may want to write a letter to yourself from your offender’s point of view.Don’t forget to forgive yourself. ________75_______ But it can rob you of your self-confidence if you don’t do it.A. Why should you forgive?B. How should you start to forgive?C. Recognize the benefits of forgiveness.D. Try to see things from you offender’s angle.E. For some people, forgiving themselves is the biggest challenge.F. To make your anger die away, try a simple stress-management technique.G..If you wait for people to apologize, you could be waiting an awfully long time.答案一本文是一篇讨论商务和商务管理的说明文。