If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.
2.13 跨境电商售前服务
Pre - sale Services in Crossborder E-commerce
《跨境电商沟通与客服》
2 跨境电商售前服务
售前服务
促成交易
提供信息
催促下单 提醒付款 提醒折扣 解释海关税
告知断货 告知假日活动
《跨境电商沟通与客服》
3 促成交易
《跨境电商沟通与客服》
Thanks again! Looking forward to hearing from you soon. Best Regards, (Your name)
7
《跨境电商沟通与客服》
Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.
We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.
• Sample 1：询价后，催促下单，库存不多
Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you! Best regards, (name)
6 提醒买家尽快付款模板
《跨境电商沟通与客服》
Sample 3：
Dear X, We appreciated your purchase from us. However, we noticed you that haven’t
made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
• 要点：态度要诚恳，必要时给客户优惠以挽回客户。
5 主动打折
《跨境电商沟通与客服》
• 因为错过了最佳24小时回复时间所以可通过主动打折，给 予订单截止日期的方式赢取客户。
And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount. Thank you!
要点：强调货物受欢迎，不能保证库存满足其需求。
4 因为回复不够及时,表示歉意 P57
《跨境电商沟通与客服》
• Dear X, I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. Please let me know if you have any further questions. Thanks. Best Regards, (Your name)
Best Regards,

8 断货 (out of stock)
《跨境电商沟通与客服》
• Dear X, We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.