Good morning. Reservations. Jane speaking. Can I help you? 早上好｡我是订房部的Jane｡有什么可以帮到您的吗? Good afternoon. Welcome to Tiantian Hotel, May I help you? 下午好｡欢迎光临天天酒店!有何吩咐呢? ★I’d like to book a single room for Wednesday next week. 我想要订一间下周三入住的单人房｡ ★I’d like to book a double room for my friend. 我想为我朋友预订一间双人房｡
you need a password to get access to the computer system. • Promotion n. 促销；晋升 We are doing a special promotion of wines. His promotion to Sales Manager took everybody by surprise.
Preference will be given to graduates of this university.
Language points in listening part
• access n. 通道，机会，权利 e.g. The only access to the farmhouse is across the fields.
Useful Drills
II How to get information from the customers 如何从客户处获取信息
How long will you plan to stay? How long will you be staying? May I know who I’m talking with? (Making a phone) What type of room do you require? How many rooms will you require? May I have your name/telephone number, please? May I have the way to contact with you? Who is the booking for?
• 1.reserve v. 预定，预约 Reservation n. reserve a room/book a room e.g. I have reserved a room in the name of James. 保持，保留 All rights reserved. 版权所有。 • 2.preference n. 偏爱 e.g. It is a matter of personal preference.
Western Beverage 12.Room Service
Content
2.Registration 6.Housekeeping 10.Chinese Foods 13.Banquet Service
3.Concierge
7.Food and Beverage Service
11.Chinese Tea and Alcohol
Language points in listening part
• Deluxe adj. 豪华的，高级的 Luxury n./adj. • Anniversary n. Wedding anniversary The college’s 50th anniversary celebration • Amend v. 修改 Amended version. Amendment n.
客房预订
Information should be taken
客户基本信息
客人姓名 登记编号 联系电话 联系地址 入住人数 入住时间
Guest Name Code Telephone Number Address Number of Guests Occupation Time
客户要求
房间种类 房间数量 价格标准 折扣优惠 房间要求 房间布置
plaint Settlement
Reservation
Tasks
Registration
Checkout
Recommending Chinese Dishes
Banquet Decoration
Taking orders
Introduce Chinese Alcohol culture
Room Type Room Number Price Discount Room Demand Decorations
Room Types
Single room
Double room
Deluxe suite/presidential suite
Language points in listening part
Hotel
English
课程概况
• 教材：《酒店英语视听说教程》 • 基本教学设计：
背景知识介绍，听力训练，分组情景模拟。 • 考核方式：课堂表现+小组成绩+期末考查
课堂表现：出勤率、主动发言、纪律 小组成绩：情景模拟效果
1.Reservation
5.Checkout 8.Western Foods and
Watch the video and practice
• videos\第175回 room reservation - with caption_高清.mp4 • videos\第一口语网 订房间 booking a room_标清_标清.flv
Useful Drills
(注:★表示此话为客户所说) I How to greet walk-in customer or customers on phone 接待上门预订或接听预订电话
Resolving Restaurant complaints
Chapter 1 Reservation
Teaching aims
Aims: • How to receive room ervations 怎样接待客房预订 • How to confirm room reservations 怎样确定客房预订 • How to make a phone call for room reservations 怎样电话