English for Secretary
How to be a competent secretary?
Loyalty Conscientiousness （责任心） Initiative Be adept at writing Be tactical and charming Good sense of dress Psychological insight Team spirit Etc.
•This duplicator has a good radiating system. 这个复印机的散热效果很好。 •This model of computer has three USB interfaces. 这种型号的计算机有三个USB接口
1-1 Printing and Copying Scene: The secretary is helping the new clerk print out a document. A= New Clerk B= Secretary A: Can you help me with this printer? B: Yes. What’s wrong? A: I want to print out a document. But it doesn’t work. B: Did you press the print button? A: Yes, I did. B: Did you put some paper in the printer? A: Yes, I did it too. B: Oh, I got it. The power isn’t switched on. You must press this button on the printer before you start printing. A: I haven’t seen it. By the way, what’s the usage of the built-in cupboard? B: Oh, it is reserved for storing stationery.
Office Supplies
秘书英语
secretary
Contents
办公室英语
接打电话
接待
Company Logo
办公室英语
To Use Office Facilities
•Put this plug in the socket. 把这个插头插到插座上。 •Place the original face down. 复印面朝下。 •Press the number button eed. 根据复印所需数量按数字按钮。 •I suggest you use the desk calculator. 我建议你使用台式计算器。 •How does this duplicator work? 这台复印机怎么用？ •Clips are devices for holding papers together. 回形针是用来夹文件的用具。
接打电话
Answering an acquaintance’s phone Answering an stranger’s phone Call transferring Answering the phone for your boss Taking messages
Company Logo
Mr. Brown, Mr. Ford of SSE is calling. He says he wants to know if you are interested in importing computer to China. B: I see. Put him in. S: Yes, Mr. Brown. (To Mr. Ford) Mr. Ford, I’m very sorry to have kept you waiting. I’ll connect you with Mr. Brown.
2-1 Answering Telephone
Scene1 : Answering an Acquaintance’s Phone William Jackson is Mr. Brown’s friend, Li Ying is Mr. Brown’s secretary，she is answering Mr. Jackson’s telephone now. Secretary: Good morning, Mr. Brown’s office, Li Ying is Speaking, his secretary. Jackson: Good morning, this is William Jackson. May I speak to Mr. Brown for a moment, please? Secretary: Morning, Mr. Jackson. Just a moment and I’ll connect you. (转内线) Mr. Brown, Mr. Jackson is on the line. Brown: All right, put him in.
Scene 3 : Call Transferring
Li Ying is Mr. Brown’s secretary in BBK Company，she is answering the telephone from Hughes Ford in SSE company, who wants to talk about the tin supply handled by the Sales Department.
Scene: The secretary is teaching the new clerk to use the copy machine. A= New Clerk B= Secretary
A: B: A: B: A: B: A: B: A:
Excuse me. Do you mind if I pick your brains? My pleasure. Could you show me how to use this copy machine? Sure! What do you want? I’d like to reduce this , please. How small would you like it? Let’s try reducing it by one third. Just try one page and let me see. OK. How’s this? That’s good. Now I can try it once.
•Our fax machine is being serviced. 我们的传真机正在维修。 •The display should be cleaned frequently. 显示器应该经常清洁。 •This kind of battery is used for remote controls. 这种电池是用在遥控器里的。 •The power consumption is 700 watts when it is operating and 30 watts when standing by. 运行时功耗是700瓦特，待机时是30瓦特。 •The dimension of this duplicator is 115 by 400 by 300 millimeters. 这种复印机的尺寸是115X400X300毫米。
- 某人在线 - 接进来 - 请问怎么称呼/请问我怎样向他通报您的姓名？ - 抱歉让您就等了 - 总机，请将此线转到销售部。
Scene4 : Answering the Phone for Your Boss
Li Ying is Mr. Brown’s secretary in BBK Company，she is answering the telephone from Mass, who wants to talk with Mr. Brown, but he is at a meeting now.
S: Good morning, BBK Company, Li Ying is speaking. M: Good morning, this is Shanghai YHE Company. I am calling your company about tin supply. S: The tin is handled by the Sales Department. Shall I transfer your call? M: Yes, please. S: May I have your name? M: My name is Karl Mack. S: Thank you very much, Mr. Mack. One moment, please. （告诉总机） Please transfer this call to the Sales Department, Mr. Mack of Shanghai YHE company is calling about the tin.
Scene2 : Answering a Stranger’s Phone Li Ying is Mr. Brown’s secretary in BBK Company，she is answering the telephone from Hughes Ford in SSE company, who wants to know if Mr. Brown is interested in importing computer to China. S: Good morning, BBK Company, Li Ying is speaking. F: Good morning, I’d like to speak to Mr. Brown, please? S: Who shall I say is calling, please? F: My name is Hughes Ford and I work for SSE company of Shenzhen. S: Can you tell me what you wish to speak to him about? F: We want to import computer to China, and we want to know if you are interested in? S：I see, thank you very much, Mr. Ford. Just a moment, please.(转内线)