一、选择填空题（每题10分，共5题）题目1—How can you explain the latest situation?—____________________,I know it is all my fault.选择一项：A. Sorry题目2—____________________identify the problems that have been occurring? —Well, as you know, the problems we had with Gary caused a lot of friction among the team.选择一项：C. Are you able to题目3Who was ______ the meeting？选择一项：A. chairing题目4Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.选择一项：A. that题目5Every time I tried to say something, he would ______ to something else.选择一项：B. move on二、阅读理解：根据文章内容，判断正误（共50分）。

Habits of Highly Effective CommunicatorsIt's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspireor guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:操作提示：正确选T，错误选F。

1. Communication and leadership don't always go hand in hand.F2. The say-do gap happens when people misunderstand their leader's intention.F3. Using technical jargon makes a leader convincing.F4. Communicating sincerely is always the best.T5. Observation is as important as communication when you want to know what people really think.T一、选择填空题（每题10分，共5题）题目1— If you can't say what you've come to say at the meeting, what's the point?—____________________,but I think you might need to change your approach somewhat.选择一项：B. I can see that题目2— Will you go on a picnic with us tomorrow?—____________________.选择一项：C. I'm afraid I have no idea题目3In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.选择一项：A. where题目4He's left now, but productivity hasn't ______that much.选择一项：C. picked up题目5When the message finally reached the Command Center, it __________ “mutated”to become —“S end three and four-pence, we're going to a dance.”选择一项：B. had二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。

What We Have Here: A Failure to CommunicateIt is the weirdest thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect —and stay connected— with anyone.Should you shootoff an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of Countlesscommunication devices, conversations can still be troublesome. Questions are asked and answered outof order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt一、选择填空题（每题10分，共5题）题目1—How did your meeting go yesterday?— ____________________actually, it was really frustrating.选择一项：A. Not so good题目2— Will you go on a picnic with us tomorrow?—____________________.选择一项：C. I'm afraid I have no idea反馈题目3I think the primary ______factor is there's been so much absence lately.选择一项：A. contributing题目4What you need to do is to keep things short and sweet, just the ______.选择一项：C. highlights题目5If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.选择一项：C. is suffering二、阅读理解：根据文章内容，完成选择题（共50分）。

Communication FailureThe meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.操作提示：通过题目后的下拉选项框选择正确答案。

1.Confirming reception of the sent messages meansC. the messages are correctly understood by right receivers2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain?A. Conceiving.3. What is Chinese whispers?B. A game to pass message around in a whisper.4.Allocative failure does NOT happen whenA. the right information goes to the right place5. According to the passage, which of the following cases does NOT belong to human failure?C. Increasing customer complaints.Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.选择一项：B. that。