Measures 给出措施
• I am proposing… I suggest that…
建议
方案
• Please refer tentative schedules as follow请参照以下暂 定计划。
• Please note and proceed accordingly.请注意并相应招办。
Seeking for reply期待回复
It would be nice if you could provide a bit more information on ... Please review at your side and advise.请核实并回复。
look forward to hearing back from you.等待您的反馈
Point listing 列表
Business 建立业务
建立业务关系We would like to introduce ourselves to you as… 建立业务关系We are willing to enter into business relations with… We have couriered sth. per your request today by … with airway bill No....
感谢你的合作/支持!
• I really appreciate the effort you all made for this sudden and tight project.对此紧急项目中您做出的努力我表示十分感谢。
Thanks
Your kind assistance on this are very much 您的协助表示感谢。
邮件中常用商务英语
主讲人：赵玉
Structure 结构
• Dear Mr./Ms. Li, (salutation) • Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable. We will be happy to meet with you at 9:30 a.m. on Wednesday, October 7, if the time is convenient for you. • We look forward to meeting you.（complimentary close） • Yours sincerely, Zhao Yu(signature)
quote for something at… 报价
offer sb. Something
已经是跳楼价了……
19
感谢
20
Thanks note 感谢信/Apology 道歉
Thanks
• Thanks in advance and best regards!再次感谢，祝好! Thank you for/ Thanks for the cooperation/your assistance
Will get back to you ASAP会尽快回复你！ Please see comments/the reply below in bold black.请见 下方粗体字体回复。 My answers are in blue below.答复已标蓝。 I add some comments to the document for your reference.我就文档添加了意见,仅供参考。
2
• Know your email terms:
Reply to all, forward追加 e.g.: Please forward to A for comment.
Principle 原则
• Keep it Short and Clear:
I am writing to enquire about … first, second, next, and finally
范文参考
• • • 1.咨询信息 Dear Sir: March 5, 2010 I’m writing to enquire for your company’s new products of mountain bikes .Could you provide details about the new bikes. Is there brand of Deer Mountain Bike? Looking forward to hearing back from you. Thanks! Yours faithfully 2.提议及附件 Dear Sir: May 1, 2010 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm that it is the best mountain bike available. Enclosed is our brochure. Yours faithfully
courier特快专递、 per your request应你方要求、mail/post邮寄、dispatch发出、 submit提供、enclose附上、invoice发票、advanced samples出货前的样品、 approval核准、at your earliest convenience尽早、favorable response佳音。
情景模拟
14
15
询盘
16
Enquiries询盘
take (have, feel) interest in 或enquire for 询购
send particulars of… 告知某
人某事的详 细情况
Will you please
allow us a special allowance/di scount 给折
• Use the Right Greeting:
1.Dear/Hi/Hey+名 2.Dear Mr. / Ms. +对方姓 3. Dear Sirs，Dear Madam or Sir, To whom it may concern.
AOB • Be polite and tactful: 尽快、BCC blind carbon copy 密送、BTW By Any other business 其他事、ASAP the wayWe are in receipt of your email of … 顺便提一下、CC Carbon copy 抄送、Conf. Confidential 机密、IOW In other Thank you for your patience and Postscript 附言、WRT With regard to 关于 words 换句话说、Pls. Please 请、PS cooperation/consideration.
appreciated.我们对
Apology
• Sorry for confusion. • I apologize for the late asking but we want to make sure …
很抱歉现在才向您咨询,但是我们需核实…
结语“Best regards," "Sincerely,"
Describing Problems描述问题
… doesn’t work (properly /very well)
I’m having trouble (in) doing sth./with sth.
Whenever I …, noting happens.
否决建议：We are following your instruction 已按你方指示实施；This is a very urgent matter 事出紧急；I’m afraid that’s not possible这恐怕无法达成；We can’t make/manage it then我们 完成不了。
your side.回复你方来电，特此来函。
I am pleased to confirm that your resolution
is all right.很高兴告知您的方案是可行的。
索取资讯Would it be possible for you to let me know …? What is your opinion on…?对…有何意见 I wonder if you could explain ….
review/check核实、 comment建议回复、confirm确认、 feedbacks 反馈、Awaiting等待、 prompt response立即答复、（If you have）Any question若有任何问题、 please let me know/contact me请告知、Feel free to give comments尽管提出建议
确保完成
• Please make sure the above happens.请确保以上能做到。
Some known issues in this release : 1…2… 声明中 涉及的一些问题……. The current status is as following: 1…2…目前数据 如下: …… Today we would like to finish following tasks … We reviewed the newest SCM policy and has following concerns : … 做出如下考虑:……. Some items need your attention : …以下方面需 提请注意:……. Here are some more questions/issues for your team:…针对你方有如下问题:…….