安抚 显示 财政的,财经的 满意 入住/离店 离开日期 保证 顾客 会议 议程,节目 残疾的 设施 轮椅 取消
Front
• Words:
• (29) favorite • (30) airy • (31) banquet • (32) patio • (33) salon • (34) souvenir • (35) convenience • (36) consider • (37) overweight
坐落于 观光 发票 多付 规章 坚持 请求 过错 替换 吵闹的 走廊 介绍册 拒绝 电梯
Front Office
Words:
(85) loan (86) carpet (87) afford (88) misunderstand (89) wheelchair (90) unfortunate (91) babysitter (92) bleed (93) slip (94) detail (95) destination (96) appreciate (97) average (98) delegate
Front
笼头 胶水 特征 建筑 主管 杂务工 书架 打字机 分机 行李箱 舒适 信封 池塘 香烟
Office
Front Office
Words:
(71) locate • (72) sightseeing • (73) invoice • (74) overpay • (75) regulation • (76) insist • (77) request • (78) fault • (79) replace • (80) noisy • (81) corridor • (82) brochure • (83) refuse • (84) elevator
（38）scenic spot （39）trolley bus • (40) Mend （41）Mis-calculation （42）communication
最喜爱的 通风的 宴会 室外就餐处 沙龙 纪念品 便利，方便 考虑 超重 风景点 电车 修补 计算出错 通讯,交流
Office
• Words:
Executive Office
总经理办公室
Human Resource Department 人力资源部
Training Department 教育培训部
Sales Department 销售部
Public Relations Office 公共关系部
Front Office
前厅部
Housekeeping Department 客房部
Hotel Organization Chart
饭店机构表
Food & Beverage Department 餐饮部
Recreation Department
娱乐部
Shoห้องสมุดไป่ตู้ping Arcade
商场部
Financial Department
财务部
Engineering Department
工程维修部
• (14) complaint
预订 登记,注册 分配,指定 行李 分发 投递,递交 货币 居住,占用 活泼的,精明的 外表 适应性 数字 解决,安定
投诉,抱怨
Front Office
• Words:
• (15) soothe • (16) reveal • (17) financial • (18) satisfaction • (19) check in/out • (20) departure date • (21) guarantee • (22) client • (23) conference • (24) program • (25) handicapped • (26) facilities • (27) wheelchair • (28) cancellation
• (43) secretary • (44) document
(45) equipment • (46) stapler • (47) calculator
(48) exhibition • (49) discount • (50) extend • (51) scissors • (52) handkerchief • (53) wardrobe • (54) budget • (55) thermos • (56) directory
Purchasing Department
采购部
Security Department
保安部
Administration Department 行政部
Front Office
• Words:
• (1) reservation • (2) register • (3) assign • (4) baggage • (5) distribute • (6) deliver • (7) currency • (8) occupancy • (9) smart • (10) appearance • (11) adaptability • (12) figure • (13) settle
酒店服务英语
• Thank you for everyone to have a class with me!
• I hope that we’ll be friends together through
the English class. I want to know much information of
Front
秘书 文件 设备 小订书机 计算器 展览 折扣 延伸,延长 剪刀,剪子 手帕,纸巾 衣柜 预算 热水瓶 目录
Office
Words:
(57) tap (58) mucilage (59) features (60) architecture (61) supervisor (62) houseman (63) shelf (64) typewriter (65) extension (66) trunk (67) comfortable (68) envelope (69) pond (70) cigarette
yours before we begin our lessons !
Example: English name、department、 position、hobbies 、wishes and so on……
Hotel Organization Chart
饭店机构表
General Manager’s Office 总经理室