酒店情景英语测试卷
一.Translate the following phrases.(20 points)
1.家外之家
2.前厅
3.长途电话预订
4.多功能厅
5.办手续
6.保龄球房
7.普通航空信
8.在外汇兑换台
9.兑换水单
10.大堂副理
11.in the peak seasons
12.floor attendant
13.soft berth
14.walk-in guest
15.shuttle bus
16.special express
17.an indoor patio with drinks
prehensive communication facilities
19.a tough job
20.settle accounts
二.Put the following sentences into Chinese or English.(10 points)
1.Could you give me the flight number, please, in case the plane's late?
2.We usually have high occupancies in the peak seasons.
3.你准备用现金，还是用信用卡付款？
4.我妻子还几次被装货的电梯声吵醒。

5.根据我们的规定，凡过中午十二点还没腾出的房要收半天房金。

三.complete the following dialogue.(30 points)
1.A: ___________________________ .Could you change a room for me?
B: ___________________________ ,sir?
A:There's something wrong with the window of Room 305.It ___________________________ and therefore I couldn't_____________.
B:I'm sorry to hear that . I'll ask somebody___________________________.
A:Thank you.But I think it's better ___________________________.
B:We don't have a spare room today. I'll ___________________________.Is that all right?
A:Ok.Be sure _________________.
B:certainly,sir.
2.A:Reservations. ___________________________ ?
B:Yes, I'd like to book a room for my friend, Gary Smith.
A: ___________________________?
B:A double room with bath. ___________________________ ?
A:It's 150 yuan. ___________________________ ?
B:Ten days.
A: ___________________________ ?
B:On the 18th.
A: ___________________________?
B:No,thanks.
A: ___________________________.
B:That's right.Thank you.
A:Thank you.Good-bye.
四.Answer questions (20 points.)
1. What is the aim of a hotel?
2. Can you say something about the great importance of the Front Office?
3. Please name some of the duties carried out by the Front Office staff.
4. In order to fulfil the duties, What qualities should a staff have?
五.Role-play:(20 points)
1 Work with your partner to make a dialogue by yourselves according to the following given scene.
A: a host or hostess who is in charge of taking reservations for the restaurant.
B: a guest. She wants to hold a party this weekend for his boyfriend, who has been promoted several days before. She plans to invite some of their good friends to the party, so she needs a private room, some champagne, and some light music. Scene: The guest is told that there is no vacant private room available for the time she needs. But the host or hostess promises to try his or her best. At last, the guest is arranged in the main dining room to have their dinner first; then she and her friends will get a private room to have a spectacular celebration.。