酒店中常用的英文缩写部门DEPARTMENT 简称：DEPT职位POSITION 简称：POS行政办EXECUTIVE 简称：OFFICE EO财务部FINANCE DEPARTMENT 简称：FIC会计部ACCOUNTING 简称：ACCT采购部PURCHASING DEPARTMENT 简称：PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT 简称：S & M 前厅部FRONT OFFICE DEPARTMENT 简称：F.O (F/O)管家部HOUSEKEEPING 简称：HSKP洗衣房LAUNDRY ROOM 简称：LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT 简称： F & B中餐厅CHINESE RESTAURANT 简称：CHN REST西餐厅WEST RESTAURANT 简称：WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE 简称：RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT 简称：ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT 简称：HR 培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION 简称：RECP行政楼层EXECUTIVE FLOOR 简称：E/F询问处INFORMATION 简称：INFM订房部RESERVATION 简称：RESV总机房OPERATOR / TELEPHONE ROOM 简称：OPT礼宾部CONCIERGE 简称：CON商务中心BUSINESS CENTRE 简称：BC大堂副理ASSISTANT MANAGER 简称：AM车队TRANSPORTATION 简称：TRA账务处CASHIER 、ACCOUNTING 简称：DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER 简称：GM行政助理ASSISTANT EXECUTIVE MANAGER 简称：AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER 简称：FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER 简称：PURCHASING MGR 市场及销售总监DIRECTOR OF SALES & MARKETING 简称：DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING 简称：ADOS市场及销售部经理SALES MANAGER销售员SALES 简称：SALES前厅经理FRONT OFFICE MANAGER 简称：FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER 简称：AFOM 大堂副经理ASSISTANT MANAGER 简称：AM接待员RECEPTIONIST / RECEPTION简称：CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER 简称：EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER 简称：AEH助理管家ASSISTANT HOUSEKEEPER 简称：AH楼层服务员ROOM ATTENDANT 简称：ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE 简称：DOFB行政总厨EXECUTIVE SOUS 简称：CHEF点心总厨DIM SUM 简称：CHEF人力资源部经理HUMAN & RESOURCES MANAGER 、简称：HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER 简称：MGR主任SUPERVISOR 简称：SUP领班CAPTAIN 简称：CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER 简称：EOD 值班经理DUTY MANAGER 简称：DM酒店常用术语：接待处用语：入住CHECK – IN 简称： C / I退房CHECK – OUT 简称： C / O预订BOOKING 、RESERVATION 简称：BKG预期抵店ARRIVAL 、DUTE IN 简称：ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT 简称：DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST 简称：L / S GST 贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT 简称：TVL AGT自用房HOUSE USE 简称：H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL 简称：SAFE 吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST 简称：ABF欧陆式早餐CONTINENTAL BREAKFAST 简称：CBF 东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit 简称：CTP总经营利润Gross Operating Profit 简称：GOP平均每间可卖房间的收入Revenue Per Available Room简称：RevPAR 收入产生指数Revenue Generation Index 简称：RGI宾客意见调查系统Guest Satisfaction Tracking System简称：GSTS 员工满意度调查Employee Satisfaction Pulse Survey 简称：ESPS全面质量管理Total Quality Management 简称：TQM质量评估系统Quality Evaluation System 简称：QES酒店经营管理系统Property Management System 简称：PMS(标准经营程序) Standard Operating Procedures 简称：SOP重要公司协议价(Key Negotiated Rate) 简称：KNR当地"公司协议价(Local Negotiated Rate) 简称：LNR合作协议申请Request for Proposal 简称：RFP散客Fully Independent Traveler 简称：FIT综合经营计划Integrated Business Plan 简称：IBP预订中心的预订系统Virtual Central Reservation Office 简称：VCRO。