2) Withdrawal—lift the “Withdrawal Door,” being careful to remove all cash 6. Remove card and receipt (which serves as the transaction record)
8.
Technical Requirements Customer Requirements
c. Labor productivity increased by 31.25% ((21-16)/16).
Multifactor productivity increased by 4.5% ((.93-.89)/.89).
*Machine Productivity
Before: 80 ÷ 40 = 2 carts/$1. After: 84 ÷ 50 = 1.68 carts/$1. Productivity increased by -16%
Total Cost
MFP (2) (6)
1
30,000
2,880 4,320
2,700
9,900
3.03
2
33,600
3,360 5,040
2,820 11,220
2.99
3
32,200
3,360 5,040
2,760 11,160
2.89
4
35,400
3,840 5,760
2,880 12,480
2. Watch Screen for Instructions
3. Select Transaction Options:
1) Deposit
2) Withdrawal
3) Transfer
4) Other
4. Enter Information:
1) PIN Number
2) Select a Transaction and Account
Effective capacity
Actual output = .8 (Effective capacity) Effective capacity = .5 (Design capacity) Actual output = (.5)(.8)(Effective capacity) Actual output = (.4)(Design capacity) Actual output = 8 jobs Utilization = .4
Solutions_Problems_OM_11e_Stevenson
Chapter 02 - Competitiveness, Strategy, and Productivity
3.
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Week
Hale Waihona Puke OutputWorker Cost@ $12x40
Overhead Material Cost @1.5 Cost@$6
2.84
*refer to solved problem #2 Multifactor productivity dropped steadily from a high of 3.03 to about 2.84. 4. a. Before: 80 5 = 16 carts per worker per hour.
Total processing time by machine
Product 1
A 48,000
B 64,000
C 32,000
2
48,000 48,000 36,000
3
30,000 36,000 24,000
/220
Solutions_Problems_OM_11e_Stevenson
4 Total
((1.68-2)/2)
Chapter 03 - Product and Service Design
6. Steps for Making Cash Withdrawal from an ATM
1. Insert Card: Magnetic Strip Should be Facing Down
3) Enter Amount of Transaction
5. Deposit/Withdrawal:
/120
Solutions_Problems_OM_11e_Stevenson
1) Deposit—place in an envelope (which you’ll find near or in the ATM) and insert it into the deposit slot
Ingredients
Taste
√
Appearance
√
Texture/consistency
√
Handling √
Preparation
√ √ √
Chapter 04 - Strategic Capacity Planning for Products and Services
2.
Efficiency Actualoutput 80%
60,000 186,000
60,000 208,000
30,000 122,000
N
A
186,000 150,000
1.24
2
machine
N
B
208,000 150,000
1.38
2
machine
NC
122,000 150,000
.81
1
After: 84 4 = 21 carts per worker per hour.
b. Before: ($10 x 5 = $50) + $40 = $90; hence 80 ÷ $90 = .89 carts/$1.
After: ($10 x 4 = $40) + $50 = $90; hence 84 ÷ $90 = .93 carts/$1.
Utilization Actual output Design capacity
Design Capacity Actualoutput 8 20jobs Effective capacity .4
10. a. Given: 10 hrs. or 600 min. of operating time per day. 250 days x 600 min. = 150,000 min. per year operating time.