A: All right. Let me check again. Ah, yes, two suites and ten single rooms
from China International Travel Service.
Part Two Situational Dialogue
SEC 1 C: Is there a bath in the rooms? I feel like taking a bath right now.
2. Help the tour leader put the room numbers on the luggage and
SEC 5
have the luggage sent to the rooms as soon as possible.
3. If the tourists have some problems, inform the floor attendant
SEC 4
have a check.
7. Tell the tourists when and where to collect the luggage, and check
SEC 5
the number of pieces of luggage.
Part Two Situational Dialogue
in the group, who will be having the meal and any special
SEC 2
requirements.
5. Make the tourists aware of the need to settle their bills.
SEC 3 6. Remind the tourists to have their passports, plane (or train) tickets and customs declaration forms put in their carry-on luggage and
immediately and actively assist him in solving the problem.
Part One Background Material
SEC 1 4. Te1l the chef or the waiters of the restaurant how many people are
Section 1
Study Objectives
学会用英语与客人有效沟通，证实客人身 份及询问有关旅途事宜 熟练掌握与本话题相关的专业英语词汇及常用句型表达 练习用英语迎接客人 学会英文欢迎词的规范写作 学会英语众欢迎客人的礼仪
Section 1
• Part One Background Material • Part Two Situational Dialogue • Part Three Writing-skill • Part Four Exercises • Part Five Social Etiquette
Chapter Four
English at the Hotel
Contents
▪ Section 1 ▪ Section 2 ▪ Section 3 ▪ Section 4 ▪ Section 5
Check-in and Checkout Housekeeping Service Food and Beverage（next chapter） Exchange of Foreign Currency Convention and Exhibition Service
SEC 1 Dialogue One
A: a receptionist B: a tour guide C: a tourist D: a tour leader
SEC 2 A: Good afternoon! Welcome to our hotel. B: Good afternoon! I’d like to have two suites and ten single rooms1,
SEC 3 checking-in or checking out formalities at hotel, here are the guidelines for you:
SEC 4 1. Help the tourists check in and introduce them to the locations of the main facilities of the hotel
A: Yes, every room is equipped with2 a bath, a telephone and an air-
A: Oh, I, m sorry. There is no reservation from your service.
SEC 5 B: I' m sure we have made a reservation. Could you check again a
reservation for Friday for the tour group from the United States?
please.
SEC 3
A: Have you made a reservation?
B: Yes. We have booked them for our tour group from the United States.
SEC 4
I' m Wang Hai. I' m from China International Travel Service.
Part One Background Material
SEC 1
Question: How to help the tourists with check-in and check-out
formalities? SEC 2 Tis for reference
If you are a tour guide who is helping your tourists to pass through