Informal Meeting
❖Chair’s responsibilities
▪ Make the purpose and time span of the meeting clear, and preparation of documents
▪ ensure the meeting is kept as short and effective as possible
▪ Normal business hours are Monday – Friday 8:30am-5:00pm and Saturday 9:00am-12:30pm.
Dinner party etiquette
❖ Some details prior to commencement of the dinner party :
▪ The customary greeting is the bow. If you are greeted with a bow, return with a bow as low as the one you received.
▪ The business card should be given after the bow.
Meeting etiquettes in different cultures
Indonesia
Russia
Brazil
Meeting etiquettes
Japan
New Zealand
Meeting etiquettes in different cultures
❖ Brazil
▪ Make appointments at least two weeks in advance.
▪ Upon invitation (inform the host of your decision) ▪ Being time conscious (arrive on time or early) ▪ On arrival (take off your hat and overcoat) ▪ Seating (take the seat assigned by the host) ▪ Getting ready to eat (do not begin to eat or drink
Meeting etiquettes in different cultures
❖ New Zealand
▪ Always be on time or early for all appointments. Punctuality is part of the culture.
▪ Maintain a reserved, formal demeanor, especially when first meeting someone.
Meeting etiquettes in different cultures
❖ New Zealand
▪ Always be on time or early for all appointments. Punctuality is part of the culture.
▪ Maintain a reserved, formal demeanor, especially when first meeting someone.
▪ appoint someone to record the proceedings and the major decisions or action points
Informal Meeting
❖Meeting manners
▪ If the results of the meeting have an effect on others who were not present, inform them
▪ When speaking, be brief and ensure what you say is relevant
▪ Always address the chair unless it is clear that others are not doing so
▪ Keep the meeting information confidential
❖ Russia
▪ Be on time to all business appointments.
▪ Do not expect an apology from a late Russian, and do not demonstrate any kind of attitude if your business appointments begin one or two hours late.
Manners are different all across the world – respect them and be interested.
Introduction ❖What Is Business Etiquette?
Rules that allow us to interact in a civilized fashion
▪ Punctuality is a must.
Formal Meeting
❖ Preparations
▪ Handouts should be delivered at least three days prior to the meeting
▪ Dress well and arrive in good time. ▪ Always remember to switch off mobile
Introduction
Etiquette is much more than just knowing where the soup spoon goes.
Etiquette means behaving yourself a little better than is absolutely essential.
▪ Be prepared to commit long term resources (both in time and money) toward establishing strong relationships in Brazil.
▪ Some regions have a casualness about both time and work.
Code of behavior that is grounded in common sense and cultural norms
Manners matter in the workplace
Good Etiquette
Poor Etiquette
Contents
1
Meeting etiquettes
▪ Social events are more relaxed. It is acceptable for foreigners to be 15 to 30 minutes late.
▪ Russians are known as great "sitters" during negotiations, this demonstrates their tremendous patience.
Introduction
❖The two goals of negotiations: 1.Creating strong deals 2.Building good relationship
❖Etiquette plays an important role in helping achieve the goals.
▪ When discussions are under way it is good business etiquette to allow more senior figures to contribute first.
Formal Meeting
❖Meeting discussion
▪ Never interrupt anyone. Note what has been said and return to it later with the chair’s permission
Etiquette in Business Negotiation
Group 1：董闫帅琪 袁森 茹国宇 陈宇航
Introduction
❖What is Etiquette?
▪ Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. The French word étiquette, literally signifying a tag or label, first appeared in English around 1750. ——Wikipedia Nhomakorabeaphone.
Formal Meeting
❖Meeting opening
▪ If there is an established seating pattern, accept it. If you are unsure, ask.
▪ Acknowledge any introductions or opening remarks with a brief recognition of the chair and other participants.
▪ Never stand with your back to an elderly person or a high ranking official.