酒店总机常用英语及技巧一、接听外线电话：2)电话铃响三声接起，中英文清晰报出酒店名称：早上好，龙轩大酒店。
请问有什么可以帮到您！Good morning, LonSun hotel. How may I assist you !2) 转接时，对来电方：请稍等！Hold on, please !3) 电话占线时：对不起，电话占线，请您稍后再拨。
Sorry, the line is busy , please call back later !4) 转入电话无人接时：电话没人接，您是否需要留宿？There’s no answer. Would you like to leave a message ?5) 转入客房电话：A 请问您找哪位？Who would you like to speak to ?B 对不起，没有这个姓名的客人。
Sorry, there’s no guest with that name.C 您能告诉我他是住客还是访客？Excuse me for asking but is he a visitor or a botel guest?6) 内容没听清或不确定时：A 请您再说一遍好吗? Would you like to repeat the number ?B 请您大声一点好吗? Could you speak a little louder , please ?C 请说慢一点！Could you speak slowly , please ?7) 对方拨错号码：恐怕您拨错了号码，这里是龙轩酒店总机I’m afraid you dial the wrong number, here is LonSun hotel operator.8) 外线来电详细问询时；我将帮您把电话转到问询处；I’ll put you through to the information desk.9) 来电方需要留言；A 请告诉我您的留言内容；Could you please give me the message , sir /madam?B 请放心，我一定将您的意思转达给X先生/小姐。
谢谢您的来电，再见！Thank you for calling , I’ll relay the message to X Mr.Mrs,二、酒店住客的叫醒受理；10）能告诉我您的姓名和房号吗？May I have your name and your room number ,please ?11) 您需要什么时间的叫醒？Could you tell me what time would you like to get up ?12) 我重复一遍您的房号和叫醒时间，好吗？May I repeat your room number and the time , sir/madam？13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！Good morning ( afternoon . evening ), sir/madam ! this is your wake-up call. Have a good day to you ( have a nice day )!三、接酒店营业区，后台区，办公室电话；14）Opertor , 您好，总机！四、住客电话询问；15）内线电话免费There is no charge for in-house call.16) 您能直拨电话；You can make a dial-direct call .17) 我们酒店没有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为。
We have got DDD and IDD system in our hotel , if you want to make a DDD ,and if you want to make a IDD.you can dial XXX. If you have anything else, you can call us again . we will help you , sir/madam 18) 我会立刻为您查找，然后打电话给您；I’ll check immediately and call you back in a moment19) 请稍等一会好吗？我马上为您查找；Would you mind waiting a minute , I’ll check in for you right now 四、代客人接国际，国内长途，20）您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？Could you please tell me the form of payment , is it a pay call , collect call or credit call , sir/madam?21) 请问这是自己付费还是对方付费电话？Is this a paid call or collect call ?22）您能告诉我电话的国家代码，地区代码和电话号码吗？Could you please tell me country code , the area code and telephone number ,sir/madam23) 您能告诉我您要打的是叫人电话还是响号电话吗？Could you please tell me what kind call would like：a person to person or station to station call , sir/madam?24) 您能告诉我对方的电话吗？Could you please tell me who are you want to speak?25) 能告诉我您的名字是怎么拼的吗？Could you please spell your name ?酒店礼宾部常用英语及技巧26）Are these your baggage ? 这些是您的行李吗？27) Is this everything，sir？这是全部东西吗，先生？28）May I take them for you ?/ Let me help you with your luggage .我来帮您拿好吗？/让我来帮您拿吧29）I hope I’m not disturbing you . 我希望没有打扰您。
30）Just a moment , madam . I’ll bring them to you right away .等一会儿，夫人。
我马上送来。
31）The bellboy will show you to your room , sir .先生，行李生会送您到房间的。
32）Here is your room key . 给您房间钥匙。
33）You may[can] leave your luggage in the Concierge .您可以把行李放在礼宾部。
34）Would you like to check your luggage here ? 您要寄存行李吗？35）Don’t worry , your luggage will be sent up at once .别担心，你的行李很快就会送上去的。
36）When you check out , please call NO.6849 and we’ll help you with your luggage immediately.如果您要退房，请致电6849，我们将马上帮您运送行李。
37）May I know/have your room number ? /What’s your room number , please ? 您能告诉我您的房间号吗？38）May I have a look at your room card ?我可以看一下您的房卡吗？39）Do you mind if I put your luggage at here ?我把您的行李放在这里好吗？40）Please sign your name here .请您在这里签名41）Would you like me to call a taxt for you ?/Would you want a taxt?您需要我为您叫一辆出租车吗？/需要出租车吗？42）About 20 minutes by texi from here to Airport .从这里到寄存大概需要20分钟。
43）I’m sorry to have kept you waiting /Sorry to have kept you waiting 对不起让您久等了44）Would you tell me your phone number ?您能告诉我您的电话号码吗？45）After you , please ./You fist , please . 您先请。
46）This way , please 这边请，47）Is there anything else I can do for you ?您还有什么事要我做吗？48）I see what your mean . 我了解你的意思。
49）I’ll send the luggage up by another lift .我乘另一部电梯把行李送上去。
50）Here we are , sir , room 1101 先生，1101房到了酒店前台常用英语及技巧51）Do you have a reservation ? 您有预定吗？52）May I know your name and room number ?您能告诉我您的名字与房号吗？53）Here is your room key ? 给您房间钥匙54）Please pay at the cashier’s desk over there . 请去那边帐台付款，55）Are these your baggage ? 这些是您的行李吗？56）May I take them for you ? 我来帮您拿好吗？57）What kind of rooms would you like ? 您需要什么样的房间？58）Here is a brochure of our hotel and price list这是介绍我们饭店的小册子和价目表59）Sit down ,please . Here is the menu . 请坐，给您菜单，先生。