介绍房间内的各项设备



1. There’s a documentation folder on the table. 2. There’s some hotel stationery inside the folder and a “what’s on ?” guide to Hongkong. 3. Over here is the bed-head console. Over there is the remote control.



(出电梯） Watch your step, sir. And come this way, please. Here we are. May I have your key card? May I put your suitcases here? Anything else I can do for you? If you need any help, please let us know. Enjoy your stay with us.
取ve come for your bags. 细节 Is there anything valuable or breakable in them? 交代 This is your claim tag, Sir. We’ll keep your bags at the Bell Captain’s Desk. Could you pick them up there please?
Baggage Delivery
Telephone the Bell Captain’s Desk


接电话 This is the Bell Captain’s Desk. May I help you? 客人要求行李搬运服务 I’m going to check out soon, would you ask a bellman to pick my baggage, please? 询问房号 Certainly, Sir. May I have your room number please? 答应派人上来 I’ll send a bellman immediately. Could you wait in your room, please?
The knob turns it on or off.


The knob switches between TV and video.
Describing parts of the room
介绍房间内的各项设备


5. There’s a small fridge under the mini-bar 6. In the bathroom over the sink there’s a shaver point. There’s s shaver point in the bathroom. 7. on the side of the door there’s a bottle opener.




(I: Information Clerk; G: Guest) G: Excuse me, could you tell me where the __________is, please? I: Certainly, sir. ______________and the coffee shop is ____________________. You can’t miss it. G: Thank you. What about_________? Where’s that? I: The__________, sir? G: Yes. I: Ah, ____________is on ________ floor. ________out of the lift and it’s_____________. G: Thank you very much. I: You’re welcome, sir.

Greet the guest at the gate







问候 Good morning/afternoon/evening. Welcome to Holiday Inn. 行李 May I help you with your luggage? Let me help you with your luggage. Allow me, sir. Leave it to me. Let me carry it for you. How many pieces of luggage do you have? Is there everything, sir? I’ll bring a luggage cart. But first I’ll show you to the Front Desk. This way, please.
Describing the function of a piece of equipment

4. It has three buttons. The button on the left is to control the TV. The one in the middle is for the radio. The one on the right is for the lights.

为客人指路
Go straight across the lobby Take the lift to the third floor. Turn left /right out of the lift. Go straight ahead out of the lift.

Listening 1: 为客人指路
Main Services
Greet the guest at the gate Escort the guest to the room Introduce the room facilities Help the guest with luggage Help the guest get around the hotel
practice


Guest: You’re going to check out. You telephone the room service to send a bellman to pick up the baggage. Your room number is 1206. Bell Captain: You answer the phone and promise to send a bellman to the room. Bellman: you come to the room to bring down the luggage. You ask about how many bags the guest has and if there’s anything valuable or breakable in the guest’s bag.



documentation folder room service menu hotel stationery “What’s on？”guide sink shaver point bottle opener
介词



on over/above In front of at the end of behind between under in/inside in the middle of


next to on the right of on the left of on the side of over here is over there is
listening

请听服务人员向客人介绍房间设备，写出他 所提到的房间的各个部分。
Describing parts of the room
key



G: Excuse me. C: Yes, sir? Can I help you? G: Yes, where’s the Tour Desk, please? I know it’s in the lobby somewhere, but I can’t find it. C: The Tour Desk, sir? It’s just over there next to the stairs, sir. G: Ah, thank you. I didn’t see it there. C: You’re welcome, sir.
1


the Coffee Shop Go straight across the lobby next to the lift on the left the restaurant the Skylight restaurant third at the end of the corridor.
向客人介绍房间设施
房间内设施





blinds mini-bar suitcase stand safe fridge bed-head console TV control radio control light control remote control button knob telephone/internet socket
2



the Health Center Take the lift to the third floor Go straight out of the lift The health Center is on your right. Beauty Salon on the second floor Turn out of the lift and it’s at the end of the corridor.