第二章日常用语（句子）：基本信息23．May I have your name, please请问您贵姓10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房59．What time do you expect to arrive, Sir请问大概什么时候到酒店，先生46．What time will the guest be arriving客人大概什么到达酒店11．How long will you stay in our hotel请问您打算逗留多长时间36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。
37．Just a minute, please I’ll check our booking situation.麻烦请您稍等，我需要查询我们的房态。
73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等，我查询能否可以提供给您。
41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等，让我查询我们的预订纪录。
72．How many people are there in your party与您同行有多少人50．I’ll arrive one day early. Is that OK我那天早点到，可以吗56．We’ll send a confirmation to you soon.我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance.如需进一步了解，请随时与我们联系。
其他服务类42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内。
12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details.有的，详细内容请联系礼宾台。
16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
4．How about your hotel’s location请问贵酒店位于哪里5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区。
本酒店离深圳火车站40分钟车程，到深圳机场85分钟.6．What’s the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店。
8．How about your hotel’s faciliti es请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment）。
.本酒店有四种类型餐馆，大堂吧，会议室,健身会所 ,商场及（KTV设施）。
44．We have a special family package plan我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.如需加床，我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间2：What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).我们酒店有标准房，高级房，豪华房，行政房。
除此之外还有一些套房。
而且我们酒店还设有不吸烟楼层及连通房。
14．Can I get harbor view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉，不可以。
但您可以看到周围美丽的泳池/湖景。
64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思，这个报价已经是最低了。
68．The room is spacious and cosy, I’m sure you will enjoy yourself.房间既宽敞又舒适，我肯定您会过得愉快。
70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房，更豪华更舒适的。
担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card？非担保的预订只能保留到当天下午６点。
若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗80．Would you like to guarantee your room for late arrival？因您较晚入住，您可以为您的预订作个担保吗81．How would you like to guarantee your reservation？请问您以什么方式为您的预订作担保83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用卡号及有效期限通知我们，或预付壹晚的房租作订金。
84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点，除用现金或信用卡担保外。
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。
39．Certainly, we’ll hold the room until you arrive.当然可以，我们将为您保留房间直到您的到来。
疑难解答类19．I am sorry, no deluxe room is available. All rooms are unavailable.>很抱歉，提供不了豪华客房。
/所有房间都订满了。
100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗22．Please hold on for a moment, Mr Smith.史密夫先生，麻烦请您稍等。
71．I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说。