3、3 Basic Beliefs & Values
Three simple things that make us great:
▲ 1. Respect for the Individual
（尊重个人）
▲ 2. Service to our Customers
（服务顾客）
▲ 3. Striving for Excellence
Thank you
2、Our associates — making a difference.
• Using the survey, we continually find ways to improve our customer service and how to better serve our associates. We continue to learn how to be a more efficient, more environmentally friendly company. Using the Grass Roots Process and the survey, our associates have made Walmart one of the most admired companies in America. And it’s our associates who will continue to lead Walmart into the future.
4、 10-Foot Rule
A
explanation
• The 10-foot Rule is one of our secrets to customer service. • "I learned early on that one of the secrets to campus leadership was the simplest thing of all: Speak to people coming down the sidewalk before they speak to you,” Sam once said. “I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't, I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend. I ran for every office that came along."
What we can learn ?
• making a difference. • Respect for the Individual • Striving for Excellence: Be proud of our accomplishments but never satisfied. • Always look ahead and speak to the person coming toward you. • Teamwork that makes us special.,believe in the power of teamwork. …………….and so on
It’s really just a twist on “why put off until tomorrow what you can do today?” Observing the Sundown Rule is very simple. Whether it's a request from a store across the country or a call from an associate down the hall, we do our very best to give our customers, and each other, same-day service. .
• We believe in the power of teamwork too.
As our business grows and the pace of modern life quickens, Sam’s philosophy of teamwork has become even more important. Our ability to work together affects the quality of service our customers receive. To give the very best service to our customers, and to each other, we rely on guidelines that make our culture great and make us proud to be a member of the Walmart family.
• We’re proud of our accomplishments but never satisfied. We constantly reach further to bring new ideas and goals to life. We model ourselves after Sam Walton, who was never satisfied until prices were as low as they could be or that a product’s quality was as high as customers deserved and expected. We always ask: Is this the best I can do? This demonstrates the passion we have for our business, for our customers and for our communities.
Our team
enter
Sam Walton with his Walmart
Sam of Walmart’s culture About Sam Walton The world's Top Ten Billionaires
What we learn
1、Sundown Rule
• Our founder Sam Walton created the Sundown Rule.
（追求卓越）
We’re hardworking, ordinary people who’ve teamed up to accomplish extraordinary things. While our backgrounds and personal beliefs are very different, we never take each other for granted. We encourage those around us to express their thoughts and ideas. We treat each other with dignity. This is the most basic way we show respect.
Show time
roles：
A server 4 customer 3 goods
Purpose： to explain 10-Foot Rule
5 believed it’s our teamwork that makes us special.
"What makes ordinary people do extraordinary things?”Sam Walton, our founder, once asked. “Aren't we a group of ordinary folks? We really are. And I think we, together as a team, have done extraordinary things. We've all grown, we've all accomplished much more than any of us ever thought that we could."
• Our customers are the reason we’re in business, so we should treat them that way. We offer quality merchandise at the lowest prices, and we do it with the best customer service possible. We look for every opportunity where we can exceed our customers’ expectations. That’s when we’re at our very best.