– Order fill rate 出货订单履单满足率 – Fill rate–line出货订单行履单行比率 – Lines picked and shipped 拣货和发货行数
• Safety 安全
– Day count rate 日盘点率 – Days away from work cases rate 工作中断率
• 4. Order picking accuracy (% by order) 订单拣货准率（%订单数）
– This measures the accuracy of the order picking process, where errors may be caught prior to shipment such as during packaging. 它度量订单拣货过程的准率率，通常会在包装的环节会被采集到
Solutions
持续改善 运营
提高周转率
• Increased Inventory Turns 提高库存周 转率
• Reduced Obsolescence 消降报废 • Faster Time-to-Market 更快交付到市
场 • Faster Cycle Times 更快的流转周期
提高库房运作透明度
• Product/Market innovation (Differentiation) 产品创新（差异化竞争）
– This strategy focuses on the creation of something that is perceived industrywide as being unique or exclusive.
• 10. Lines picked and shipped per hour 每小时拣货行和发运行
– Measures the productivity of picking and shipping operations in lines per person-hour. 以每小 单个工人度量拣货量和发运量
• 5. Internal order cycle time 内部订单交期
– The average internal time between when the order was received from the customer and the order is shipped by the supplier. Note that order shipment is defined as off of the dock, onto the shipping conveyance, and ready for transit. 它是从接到客户订单开始，到货物被供应商发送为止， 订单发运是 定义为离开码头， 装载到运输工具上等待运输
• Financial 财务
– Distribution costs as a percentage of sales 仓 储成本在销售成本中的占比
– Days on hand–finished- goods inventory 成品 库龄
• Customer 客户
– On-time shipments 及时发运 – Total order cycle time 全订单交付周期 – Internal order cycle time 内部订单交付周期
• Equipment 设备 • Human Resources 人力
人工效率的提高
• Reduced Working Capital 减少人力投 资
• Reduction of over time hours 降低加班 时间
• Lower Labor costs 更低的人工成本
库存与发货准确度的提高
The Top 10: The most commonly used
DC metrics
• 6. Peak warehouse capacity used高峰期仓库能力
– The amount of warehouse capacity used during designated peak seasons. 在设计的高峰期仓 库能力
DC metrics 仓库运营度量指标KPI
DC VELOCITY readers members of the Warehousing Education and
Research Council (WERC)
现代物流的挑战
提高资源利用率
• Warehouse Space & Locations 仓库空 间和库位
• Cost leadership 成本领先
– Companies aspiring to be cost leaders compete on price. In these cases, the primary driver in the purchasing decision is the price of the goods sold. Therefore, reducing and eliminating costs is absolutely critical.
• Shipping accuracy improved 2-5% 发货 准确度提高2-5%
• >99% Location level 超过99%的库 存准 确率
• Inventory reduction 5-20% 降低5-20%的 库存
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• 3. Dock-to小 时
– The time (typically measured in hours) required to put away goods. The cycle time begins when goods arrive from the supplier and ends when those goods are put away in the warehouse and recorded into the inventory management system. 这个时间通常按小时计算，这个周期记录到WMS中从供应商商送货物 到仓库开计算，到仓库最终上架的时间。
• 9. Lines received and put away per hour 每小时收货行和上架数
– Measures the productivity of receiving operations in lines processed and put away per personhour. 度量单个工人每小时收货作业行 和上架行
• Operations 作业
– Dock-to-stock cycle time 从码头到库内作业 周期
– Lines received and put away 收货和上架行数 – On-time receipts from supplier 即时收货率
– Percentage of supplier orders received damage-free 无损收货率
• 8. Fill rate–line 履单率
– Measures percentage of order lines filled according to customer request. Note that a single customer order line can request multiple shipments. In this case, each shipment would be tracked as a separate request. 以订单行数计算满足百分比， 请注意，一个订单也许需要 多次发运， 在这种情形需要每次发运都可以计算为一次客户订单请求行
• 7. Total order cycle time 全订单交期
– The average end-to-end time between order placement by the customer and order receipt by the customer. 平均从客户下订单到收到货品的时间
• Capacity 能力
– Average warehouse capacity used平均仓库能 力利用率
– Peak warehouse capacity used 高峰期仓库能 力
• Quality 质量
– Order picking accuracy 订单拣货准率性 – Material handling damage 库内物资破损率
• Real-Time inventory 实时库存 • Status Tracking 状态跟踪 • Improved Customer Loyalty 提高客户
忠诚度
对增值服务的支持
• Reduced Inventory Carrying Costs 降低 库存搬运成本
• Supports One-to-One Initiatives 支持一 对一的主动服务
• Customer service 客户服务
– Customer service focuses on a specific group or segment of customers that require a specific product or service. The entire strategy is built around serving a particular target very well, and each operational goal is driven with this in mind.
What is your business strategy?
• Most businesses differentiate themselves from competitors by concentrating on a particular strategy. Among other questions, the study asked respondents to indicate which of these strategies they feel best represents their companies’ goals.