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THE STRUCTURE OF THE INTERVIEW 面试结构 Preparation & Contact
准备与接触
Session 2 第二部分
17+ 12
THE STRUCTURE OF THE INTERVIEW 面试结构
Objectives 课程目标
By the end of this session delegates will be able to 本章节结束时， 本章节结束时，学员能够 : State the structure of the interview process 阐述面试过程的结构 Explain the required preparation prior to conducting an interview 解释进行面试之前需要作的准备工作 Explain how to ensure a successful contact stage 解释如何确保一个成功接触的过程
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Recruitment Equation招聘因素 招聘因素
C+F × I =G
(COMPETENCE +FITT) x INVESTMENT = GROWTH
（能力
合适） ＋ 合适）X 投资
(C + F ) xI (10 + 10) x 4
＝
=G = 80
增值
(10 + 10) x 10 = 200 Training, Development, Performance Review, Coaching, Feedback etc. 培训，发展，表现评估，指导，反馈等 培训，发展，表现评估，指导，
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Define the terms “Recruitment” and “Selection Interviewing” 定义”招聘”与”甄选面试”两个术语 List the benefits of selecting “the right person” for a given job 列举为某一工作甄选恰当人选的好处 List the essential characteristics of “the right person” and explain why these are so necessary 列举恰当人选的基本特征并解释其必要性 Explain what is meant by the term “fit” 解释“合适”这一术语的意义
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Preparation before the Interview 面试前的准备
Read Job Description and Employee Specification 阅读岗位职责与员工职位要求 Familiarise with competency definitions and indicators 熟悉能力的定义和指标 Read C.V. or application form 阅读简历或职位申请表 Form an agenda of the main points to be covered and plan questions 制定包括了要点的议程并计划问题 If appropriate, meet with personnel if they have screened 如果合适，与已经面试过候选人的同事先进行沟通 Ensure sufficient time for the interview, free from interruptions 确保有足够的面试时间，而且避免有干扰 Organise a quiet place and plan seating arrangements 安排一个安静的场所并确定座位安排
By the end of the Programme you will be able to 在本课程结束时，你将能够: 在本课程结束时，你将能够
State the importance of the Selection Process 陈述甄选过程的重要性 Identify the stages of a selection interview 识别甄选面试的阶段 Explain the theory and give examples of Behavioural Interviewing 解释理论并给出行为面试的例子 Complete appropriate preparation prior to conducting a Competency Based interview 在进行行为能力面试之前完成充分准备 Demonstrate the techniques involved in selecting the right person for a position 演示为合适职位甄选恰当人选所包括的技巧 Conduct a Competency Based Interview to the standard of the company 按照公司标准进行行为能力面试
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Attracting the Right Candidate 吸引恰当的候选人
The person who is “right” will match the technical skill level, the competencies required to do the job and fit into the team. 恰当的人选要符合技能水平、工作所需能力及融入团队的要求 We are not looking for the best of a bad bunch! 我们不是要在瘸子里面挑将军
Programme Objectives 课程目标
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•ห้องสมุดไป่ตู้
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4
THE IMPORTANCE OF THE SELECTION PROCESS 甄选过程的重要性 Session 1 第一部分
6+ 4
The Importance of the Selection Process 甄选过程的重要性
Objectives 课程目标 By the end of this session you will be able to 本章节结束时， 你将能够: 本章节结束时， 你将能够
19
The Contact Stage
接触阶段
Don‘t leave them waiting 不要让他们长时间等待 Welcome them warmly - Smile & shake hands 热情欢迎－－ －－微笑并握手 热情欢迎－－微笑并握手 Introduce yourself - Offer tea or coffee 自我介绍－－ －－提供茶水或咖啡 自我介绍－－提供茶水或咖啡 Sit in a reasonably relaxed manner yourself 让自己在轻松自然的状态下落座 Avoid physical barriers 避免两人之间有障碍物 Explain the format of the interview 解释面试的形式 Explain that you will be taking notes 解释自己会进行记录 Establish a rapport using neutral questions 用中性问题建立融洽的气氛
8.2
Behavioural Competencies 行为能力
“The personal attributes and modes of behaviour that individuals need to display in order to be effective in their jobs” 为了使得工作更有效， 为了使得工作更有效，个体需要 表现出来的个人特性和行为模式
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Exercise 2 练习二
In 2 Groups – Workbooks 分成两组－－ 按照学习手册的指示 分成两组－－ Discuss & estimate the cost of hiring a band a supervisor for a department in your hotel, until they are confident. Consider all costs! 讨论&估计为本酒店招聘一名部门主管的成本，直到其加入酒店开始工作。 讨论&估计为本酒店招聘一名部门主管的成本，直到其加入酒店开始工作。请考 虑所有的花费！ 虑所有的花费！ Assume the salary a basic salary of $..…. per month, therefore $ ……. per year 假定其基本月薪是X X ，年薪是X X 假定其基本月薪是X 年薪是X 10 minutes in groups – use flip chart 每组有十分钟的时间－－ －－可以使用白板架 每组有十分钟的时间－－可以使用白板架
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Hire as is, don’t expect change and then any improvement is a bonus!· (Just like marriage) 招聘同招亲的道理是一样的， 招聘同招亲的道理是一样的，不要期望对方有显著 变化；如果有任何提高，就算是额外收获！ 变化；如果有任何提高，就算是额外收获！
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Definition of an Interview 面试的定义
“A conversation with a purpose” 有目的双方谈话 “A two way communication: not an inquisition, third degree nor an examination under pressure” “一种双向的交流: 并非审讯、讯问，也 一种双向的交流: 并非审讯、讯问， 不是压力下的考试” 不是压力下的考试”
18.1