physiotherapist 2. “Who took my peanut butter?” 3. The Chinese woman felt accused. 4. The patient felt pain and cried “ouch!”
“Oh, I didn’t do that,” said the physiotherapist. “It was that doctor over there,” and he pointed to the Chinese woman.
(3) Psychological Noise forces with the sender or receiver that interfere with understanding: egotism; hostility; preoccupation; fear; etc.
(4) Semantic Noise caused by using different languages; the use of jargon; different understanding of the message delivered; etc.
Culture is learned, acted out, transmitted, and preserved through communication.
Culture inherently contain communication systems.
The relationship between culture and communication is compared to the relationship between a map and a journey. How do you understand and interpret this simile?
➢Western Perspective of commuChnapitecr 3aCtioommnunication
➢(西方人的观点）
In western cultures, communication is studied as the
means of transmitting ideas. Western cultures emphasize the instrumental function of communication; that is, effectiveness is evaluated in terms of success in the manipulation of others to achieve one’s personal goal.
The response of a receiver to a sender’s message is called feedback.
Noise （干扰）
Noise is a term used for factors that interfere with the exchange
of messages, including external noise ，physiological noise,
Source
Encoding
Channel Decoding Message
Receiver
Noise
context
What are the components of communication?
context
sender
encoding
noise
Components of
Communication
psychological noise and semantic noise. Noise is inevitable.
(1)External Noise
Sounds that distract communicators: voices in the next room; annoying ring of someone’s cell phone in a meeting; etc. Other types of external noise that don’t involve sound: an overcrowded room or a smelly cigar (2) Physiological Noise illnesses and disabilities
Encoding （编码）
Encoding refers to the activity during which the sender must choose certain words or nonverbal methods to send an intentional message.
Channel /Medium （渠道）
Chapter 3 Communication
2. Components of communication
Sender/Source （信息源）
A sender/source is the person who transmits a message.
Message （信息）
A message is any signal that triggers the response of a receiver.
CULTURE AND COMMUNICATION
The relationship between communication and culture:
Communication and culture are two synonymous terms and they are inseparable.
Chapter Outline
Communication
and
Intercultural
Communication
Communication
Characteristics of Communication
Culture and Communication
Intercultural Communication
An idiom
Human beings draw close to one another by their common nature, but habits and customs keep them apart.
Confucius
Learning objectives:
Chapter 3 Communication
Communication Defined
Components of Communication
Dynamic Systemic Symbolic Irreversible
Intercultural Communication
Defined
Forms of Intercultural Communication
Text B
Characteristics of Communication
DYNAMIC
CONTEXTUAL
IRREVERSIBLE
SYSTEMATIC
COMMUNICATION ISELF-REFLECTIVE
ACTIVITY:
GESTURES / FACIAL EXPRESSIONS ARE DETERMINED BY CULTURE
message
chanel
receiver
feedback
decoding
Chapter 3 Communication
Class activity
Picture Analysis What are the components of communication reflected in the following picture?
“How could she have done it since she’s on the other side of the room?” the patient pointed out.
“Ah, she has three hands.” the physiotherapist replied.
noise
speech
3. psychological C. a serious cold noise
4. semantic noise
D. a person speaking over the phone loudly
THE COMMUNICATION PROCESS
Feedback
Response
Please match Column A with Column B.
Column A
Column B
1. external noise
A. speaking grammar that the decoder can not understand
2. physiological B. nervousness about a public
Answer: Cultures are both the maps of a place (the rules and conventions) and the journeys that take place there (actual practices).
Transactional
Self-reflective
Contextual
Part I
Background &
Lead-in (10 mins)
Lead-in Case: She Has Three Hands
I. Read the case and retell the story. 1. a Chinese doctor, a patient and a