[2]
有效培训
三，区分可以通过培训解决问题的原则（To Training or not Training ）
（一）A S S K原则（方法）
1，Attitude 态度
2，Stoppers/Skills 障碍/技能 3，Knowledge 知识 （二） 数轴区分法
Can
需要
Can’t Will Won’t
继续辅导（后续跟进）
©2009 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. CONFIDENTIAL & PROPRIETARY May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
[1]
有效培训
一，培训的好处
提高工作效率，减少失误，增加有效沟通，加强团队合作（部分）
二，培训的对象（Who To Training ）
1，新员工 2，晋升的员工 3，有很大发展潜力的员工 4，调动的员工 5，承担新任务/被分配不同任务的员工 6，工作表现有问题的员工
©2009 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. CONFIDENTIAL & PROPRIETARY May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
[6]
有效培训
四，培训内容
（一ห้องสมุดไป่ตู้ 准备工作
1，培训时间，地点，受训人员，通知 2，培训器材 3，培训材料（JD、NETPC、SOP、TAO） （二）培训方法 ＡＢＣ方法（技能）： 1，Attract attention 吸引注意力（切入点，提问等） 2，Breakdown of task 任务分解（提问式讲解/分组讨论/互动、操作演示,提问回顾、总结） 3.Continued Coaching
[4]
有效培训
ＡＩＣ培训方法（知识） 1，Attract attention 吸引注意力（切入点，提问，比喻等） 2，Inform Content 告知内容（逻辑顺序，提问，引导参与） 3.Consolidate Learning
巩固学习（回顾要点，征求问题）
©2009 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. CONFIDENTIAL & PROPRIETARY May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
[3]
©2009 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. CONFIDENTIAL & PROPRIETARY May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
[5]
谢谢！
©2009 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. CONFIDENTIAL & PROPRIETARY May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
有效培训技巧
©2009 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. CONFIDENTIAL & PROPRIETARY May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.