英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good atcommunicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1.F T F F To 2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishPart V Case AnalysisHint:o She is not likely to get the job because she did poorly in the job interview.o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part II Listening and SpeakingTask 1 How is your job?Key:1) I haven’t seen you for years.2) what do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging andcreative.5) I sometimes stay in the office after work to deal withunfinished tasks.6) I am still the accountant of that cosmetics company. Task 2 Describing jobsKey:1)personnel management2)developing markets3)planning4)execution5)sales targets6)team performance7)customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13)human and material resources14)training needs15)continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation;AccountingVideo 2 Do you like your job?Key:1.self-employed entrepreneur, buyer, Line Supervisor,Advertising Executive, Public Relations Manager2.Scripts Unit 3Part I Warm-upGood afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedulea specific time for calls. Before you make the call, be sure that you get rid of5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may bemisunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear”your smile.Part II Listening and SpeakingTask 1 Making a callScript:Key:F F T T F T F FTask 2 Leaving a messageKey:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed lastFriday. They have to make some changes to the order. It’surgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageKey:1. F F T T F2.Message 1) Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need somenegotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller…Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Unit4Key:Key:•1) Arrive at the meeting ahead of schedule.•2) Consider using a tape recorder.•3) Use a consistent format.•4) Follow the agenda.•5) Be concise.•6) List specific outcomes.•7) After the meeting, write a meeting report from your notes. Key:F F F T FKey:•1) To figure out the reason for the sales drop and the actions to be taken.•2) The salespeople are not very motivated.•3) No, because the sales quotas are pretty high.•4) He proposes to lower the quotas.Unit5Key:C B B C AScripts Unit 5Key:C B B C ATask 2 Receiving visitorsKey:1)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part IV Viewing and SpeakingVideo 1 Going through customsKey:1) What is the purpose of George’s travel?George is travelling on business.2) How long is he going to stay?He will stay for about a week.3) Who has invited George to attend the trade fair?He has been invited to attend the trade fair by his business associates.4) What is in the bag? Does George have to pay duty on it?His laptop computer is in the bag. It’s duty-free.5) Are the four packs of cigarettes that George has dutiable? Why or why not?No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Key:1.F2. T3.F4.F5.F6.F7.T8.F9.T10.FScripts Unit 6Part II Listening and SpeakingTask 1 A presentation by an HR ManagerKey:o 1. we are hiring foro 2. business software and consulting serviceso 3. 4,000o 4. large corporationso 5. 90 million dollarso 6. pretty fasto7. 29o8. a large project for a bankTask 2 Company profile of OracleKey:Company Profileo Presenter: 1) Monica Lio Title of the presenter: 2) Manager of the PR Department of Oracle China o Status: Largest 3) enterprise software company in the world the first 4) global software giant in Chinao Established time: in 5) 1977.o Headquarters: Redwood Shores, 6) Californiao Employees: 7) 42,000o Annual Revenue年营业额: 8) 11 billion dollarso Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu. o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.Part IV Viewing and SpeakingVideo 1 Making a startKey:B A D E C.。