Advice on DELIVER
Get the basics right
Ordering, Delivery, Billing
Do the sexy stuff
Integration and synchronisation
VMI, e-Business, CPFR
The basics have to be in place
Improvement Concept
Optimize New Product Introductions Consumer Value Creation
Supply Strategy & Capabilities Responsive Replenishment
Integrated Demand Driven Supply Operational Excellence
Deliver
Distribution Management
is the movement and care of finished product from manufacturing, usually through intermediate warehousing to customers/consumers.
DELIVER in Asia
Regional Supply Chain course October 3rd, 2001
Today ...
Context The basics The opportunities
Vision Outsourcing, VMI, inventory planning
4 M Euro
Thailand Malaysia Vietnam Singapore Philipinnes Indonesia
Common Data & Communication Standards
Cost/Profit and Value Measurement
Collaborative Planning
E-Business, Business to Business
The SEA VCA 2000 study -Laundry Inventory reduction
Plan
Supplier Management
In-bound Logistics
Source
Supply Planning
Processing Packing
Make
Demand Planning
Customer Service Management Distribution Management
Customer Service
Cost: %Overdue Service: lead time, ease of ordering Quality:#CNs due to error, invoicing accuracy
Warehousing/Distribution
Cost: %NPS Service: %case fill, %order fill, IRA Quality: %rejects, %returns, %damages
Manufacturer distribution center
Retailer distribution center
Retail store (shelf + back room)
Consumers
Leadership & Strategy
Brand Development
Suppliers
Plan
The SEA VCA 2000 study -Laundry Cost saving
(1,000)
1,000
US$ Thousands
2,000
3,000
4,000
5,000
Deamand Strategy & Capabilities
Optimize Assortments
Optimize Promotions
Source
Make
Channel & Customer
DevelopmentConsumers &
Customers
Deliver
Information Human Resources
Finance Technology
Plan
Supplier Management
In-bound Logistics
KPIs are the key
16000 14000 12000 10000
8000 6000 4000 2000
0
CNs 2000
CNs 2001
Other
Customer Error ULT Error
Discount
KPIs are the key
The Opportunities in DELIVER
DELIVER CoP The future??
First, some pictures of a supply chain
Supply Management
Demand Management
Ingredients & packaging suppliers
Manufacturer production lines
Source
Supply Planning
ProceБайду номын сангаасsing Packing
Make
Demand Planning
Customer Service Management
Distribution Management
Deliver
Customer Service Management
is the satisfaction of customers’ requirements of the Supply Chain. This includes order management from capture/creation through invoicing and collection, the implementation of a differentiated customer service policy and customer integration activities that improve service and reduce extended supply chain costs.