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关于情绪劳动的研究文章-8页word资料

关于情绪劳动的研究文章[1] Hochschild A R. The managed heart [M]. Berkeley, CA: University of CaliforniaPress, 1983[2] Hochschild A R. Ideology and emotion management: A perspective and path forfuture research [M] / /T D Kemper. Research agendas in the sociology of emotions. Albany: State University of New York Press, 1990: 117- 142.[3] Hochschild A R. Preface [M ] / /S Fine man. Emotion in organizations. London: Sage, 1993.[4] Ashforth B E, Humphrey R N.Emotional labor in service roles: the influence ofidentity[J].Academy of Management Review, 1993, 18( 1) : 88.[5] Morris J A, Feldman D C. The dimensions, antecedents and consequences ofemotional labor [J].Academy of Management Review, 1996, 21(4): 986.[6] Jones,J.R. An examination of the emotional labor construct and its effects onemployee outcomes. Doctoral Dissertation, The University Of Nebraska-Lincoln,1998.1-17.[7] Grandey, A. A. (2000). Emotion regulation in the workplace: Anew way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95–110[8]GlombTM, Tews MJ. Emotional labor: A conceptualization and scale development. Joumal ofVocatlonalBehavior, 2004,64: 1--2[9] Diefendorff JM, Croyle MH,Gosserand RH . The dimensionality and antecedents of emotional labor strategies. Journal of vocational Behavior 2005,66:339-357[10] Morris J A, Feldman D C. The dimensions, antecedents and consequences ofemotional labor [J].Academy of Management Review, 1996, 21(4): 986.[11]Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace.Journal of Managerial Issues , 9,257_274.[12] Kruml, S. M., & Geddes, D. (2000). Exploring the dimensions of emotionallabor: The heart of Hochschild’s work. Management Communication Quarterly,14, 8–49.[13] Schaubroeck, J., & Jones, J. R. (2000). Antecedents of workplace emotionallabor dimensions and moderators of their effects on physicalsymptoms. Journal of Organizational Behavior, 21, 163–183.[14]. Grandey, A. A. (2000). Emotion regulation in the workplace:A new way to conceptualize emotional labor.Journal of Occupational Health Psychology, 5, 95–110.[15]Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health[16] Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55-73.[17] Brotheridge CM, LeeRT.On the dimensionality of emotionalLabor:Development and Validation of an emotional labor scale.Paper presented at the 1st Conference on Emotions inOrganizational Life,San Diege,CA.1998[18] Diefendor V, J. M, & Richard, E. M. (2003). Antecedents andconsequences of emotional display rule perceptions. Journal of Applied Psychology, 88, 284–294[19] Hochschild A R. The managed heart [M]. Berkeley, CA: Universityof California Press, 1983[20] Ashforth B E, Humphrey R N. Emotional labor in serviceroles:the influence of identity[J].Academy of Management Review, 1993, 18( 1) : 88.[21] Adelmann, P. K. (1995). Emotional labor as a potential sourceof job stress. In S. L. Santer & L. R. Murphy (Eds.),Organizational risk factors for job stress (pp.371-381). Washington, DC: American Psychological Association [22] Morris, J. A., & Feldman, D. C. (1997). Managing emotions inthe workplace. Journal of Managerial Issues[23] Abraham,R. The impact of emotional dissonance onorganizational commitment and intention to turnover. The Journal of Psychology,1999.133(4):441-455.[24] Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55-73.[25] Liu YM,perrewe PL,HochwarterWA,Kacmar CJ. DispositionalAntecedents and consequences of emotional labor at work. Journal of Leadership & organizational Studies,2004,10(4):12-25. 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Regulation of emotions in thehelping professions:Nature,antecedents and consequences.the Advancement of Mental Health,2003,2(1):1446-7984.[32]Brotheridge C M,Grandy A A.Emotional Labor andBurnout:Comparing Two Perspectives of "People Work". 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