客房部英语培训资料※Making up the room（清洁房间）RA: Housekeeping, may I come in? 我是服务员，可以进来吗？G: Sorry, I’m busy right now. Can you come later? 抱歉，我现在正忙。
你能等会儿来吗？RA: Certainly. What time would be convenient for you? 好的，那何时方便呢？G: About 10:30 in the morning. 上午10:30 左右。
RA: I will come over after 10:30。
好的，那我10:30 后再来。
RA: Housekeeping, may I come in and make up your room now?我是服务员，可以进来清洁房间吗？G: Could you wait a few minutes please? 请等会儿好吗？RA: Certainly. Madam. When would you like me to come over? 好的夫人。
何时您方便我过来呢？G: In 15 minutes. 再过15分钟吧。
RA: I’ll be back in 15 minutes. Can I take your laundry now or later? 15分钟后我再来。
现在能收洗衣吗，或是等会儿。
G: Oh thank you. You can take it now. 哦,谢谢，现在可以收。
H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。
房务中心。
请问现在可以打扫您的房间吗？G: No, not now. Thanks. 现在不要。
谢谢。
H: When is the most convenient time for you? 您什么时间方便呢？G: Can you make it up when I am out? 我出去的时候打扫好吗？H: Certainly. Could you telephone us when you are out? Our number is 5.当然可以。
您出去的时候打我们电话好吗？我们号码是5。
G: Ok. I will. 好的。
我会的。
H: Thank you. Sorry for disturbing you. 谢谢。
很抱歉，打扰了。
H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。
房务中心。
请问现在可以打扫您的房间吗？G: No, not now. Thanks. 现在不要。
谢谢。
H: When is the most convenient time for you? 您什么时间方便呢？G: In fifteen minutes. / At 10 o’clock. 15分钟后。
/ 10点钟。
H: Thank you. Sorry for disturbing you. 谢谢。
很抱歉，打扰了。
※Laundry Service（洗衣服务）RA: Housekeeping. May I come in to pick up your laundry? 我是服务员，可以进来收取衣物吗？G: Come in please. 请进。
RA: Do you need dry cleaning or pressing? 您要干洗还是净烫？G: Dry cleaning please. 干洗。
RA: Do you need express service? 您需要快洗服务吗？G: Yes, I’d like it back as soon as possible.需要。
我需要衣物尽快返回。
RA: It takes only 4 hours. 快洗衣物只需要4个小时。
G: Fine, please do it. 好的。
就快洗吧。
RA: Your laundry will be back in 4 hours. 4个小时后您的衣物会被送回。
G: Good afternoon, I can’t find the laundry bag. I have some laundry.下午好。
我找不到洗衣袋。
我有衣服要洗。
H: The laundry bag is in the right drawer of the TV cabinet. 洗衣袋在您电视柜的右边抽屉里。
G: Oh, I see. Could you come to my room to take my laundry? 哦，我知道了。
能来我房间收衣服吗？H: No problem. 没问题。
G: Good afternoon, I have some laundry to pick up. 下午好，我有衣服要洗。
H: I’ll ask the room attendant to pick it up. When would you like your laundry back?我让服务员来取。
您需要衣服什么时间送回？G: Tomorrow morning. 明天上午。
H: I am sorry but your laundry will not be returned till 5 o’clock tomorrow afternoon.很抱歉，您的衣服明天下午5点才能被送回。
G: But I am going to check out tomorrow morning. 但我明天上午要退房。
H: We also have express service and charge 50% (fifty percent) more for it, but it only takes 4 hours.我们也提供快洗服务，加收50%的费用。
但是4个小时衣服就可以洗好。
G: No problem. I’ll have express then.没问题。
就要快洗服务吧。
H: I’ll ask the room attendant to pick it up now. 我现在让服务员来取。
H: Good morning, sir. Your laundry is finished. Can we take it for you now?先生，上午好。
您的衣服洗好了，现在拿给您吗？G: Ok please. 好的。
H: Thank you. Bye. 谢谢。
再见。
G: Good evening. I can’t find my laundry.晚上好。
我找不到我的衣服。
H: When did you send your laundry? 您何时送洗的？G: Yesterday. 昨天。
H: Would you please open your wardrobe, sir/madam? Maybe your laundry is hung in it.先生/女士，您打开衣橱好吗？衣服可能在里面。
G: Oh, I’ve found it. Thank you.哦，我找到了。
谢谢。
H: You are welcome. 不客气。
G: Good evening. I can’t find my laundry.晚上好。
我找不到我的衣服。
H: May I know when you sent your laundry, sir? 先生您何时送洗的？G: About 1 o’clock this afterno on. 今天下午1点左右。
H: What kind of service did you have? Regular service or express service?您选的是哪种服务？普通还是快洗？G: Regular service. 普通。
H: I am afraid your laundry is not ready, sir/madam. It was late for today’s laundry if you sent it in the afternoon.Your laund ry will be delivered around 5 o’clock tomorrow afternoon.先生/女士，恐怕你的衣服还没有洗好。
如果下午送洗，当天拿不到衣服。
明天下午5点您的衣服可以被送回。
※Other Services（其它服务）G: Good evening, my room is so cold. 晚上好。
我的房间很冷。
H: Good evening, sir/madam. I am sorry to hear that. Maybe you can turn the air-conditioning switch to the high.先生/女士，晚上好。
很抱歉。
您把空调调到最高档试试。
G: I’ve done it. But I still feel very cold.我试过了。
还是冷。
H: How about sending you one more blanket/quilt? 给您加一条毛毯/被子怎么样？G: That will be fine. Thank you. 好的。
谢谢。
H: My pleasure. 不客气。
G: May I borrow an iron and iron-board?我能借一个烫斗和烫板吗？H: No problem, but our iron and iron-board is available for 2 hours, because of too many guests who need it Please dial “5” if you need iron and iron-board again.因为借用烫斗烫板的客人较多，所以只能借用两小时。
如果您再需要请打电话“5”。
G: Housekeeping? 房务中心吗？H: Good morning, sir/madam. This is Housekeeping. What can I do for you? / Can I help you?先生/女士，早上好。
房务中心。
请问有什么可以帮您吗？G: Yes, please. May I borrow an adaptor? 我可以借个转换插座吗？H: Certainly. Just a moment please. I will call the room attendant to take it to your room.当然可以。