13th December
Dear Sir or Madam
With regard to your concerns about the experience on the 1st December, I have now spoken to the servers and as a result I’m in a position to respond.
Unfortunately, the operator who should be on duty at that day ate a plate of bad spaghetti for the dinner, and he was about to go to toilet when you made the booking. So he didn’t write down the information carefully, which made the desk clerk can’t find your booking record and the double-booking. I have reprimanded him severely and gave the punishment.
The towels in the bathroom needn’t to change due to the disinfection cabinet in every room just at the corner in the bathroom. The cabinet can clean the towels automatically and immediately as long as you put the towels in it. This is a special device in our hotel.
Following this letter, I’d like to suggest that we’ll give you 60% discount of your next coming. Let me express my sincere apology.
Y our sincerely
Jack
Manager of the hotel
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telephone me back quickly
HI Mr Kay
I recieved your message about next weeks brand development meeting. I'm happy to tell you that I'll participate.Please find attachment the latest proposal from ScentAir.
I look foward to seeing you.
YOURS sincerely
Me。