1.Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes. (T) 2The dimensions of information systems are management, organizations, and information technology. (T)3 There are four major business functions: Sales and marketing; manufacturing and production, finance and accounting and information technology. (F)4In the behavioral approach to information systems, technology is ignored in favor of understanding the psychological, social, and economic impacts of systems. (F)5 A business model describes how a company produces, delivers, and sells a product or service to create wealth. (T)1. A hotel reservation system is a typical example of a management information system. (F)2. A transaction processing system is a computerized system that performs and records the daily routine transactionsnecessary to conduct business. (T)3.Supply chain management systems are more externally oriented than enterprise systems. (T)rmation supplied by an enterprise system is structured around cross-functional business processes. (T)5.Enrolling employees in benefits plans is a business process handled by the finance and accounting function. (F) 1.From the point of view of economics, information systems technology can be viewed as factor of production that can besubstituted for traditional capital and labor. (T)2.Strong linkages to customers and suppliers decrease switching costs. (F)3.In the value chain model, primary acti vities are most directly related to the production and distribution of the firm’sproducts and services that create value for the customers. (T)4.In the strategy of product differentiation, information systems are used to enable new products and services. (T)5.In a demonstration of network economics, the more people that use Adobe software and related products, the greater thevalue of the software. (T)6.In the age of the internet, Porter’s traditional competitive forces model is still at work, b ut competitive rivalryhas become much more intense. (T)7.The value chain model classifies all company activities as either primary or support. （T）8.The idea driving synergies is that when the output of some units can be used as inputs to others units, the relationshipcan lower cost and generate profits. (T)1.Privacy is the right to be left alone when you want to be, without surveillance or interference from other individualsor organizations. (T)2.The last step in analyzing an ethical issue should be to identify the stakeholders people who have a vested interestin the outcome of the decision. (F)3. A cookie is small file containing information about you and your Web activities that is deposited on your hard diskby a Web site. (T)4.According to the courts, in the creation of software, unique concepts, general functional features, and even colorsare protectable by copyright law. (F)5.Spyware is software that comes hidden in downloaded applications and can track your online movements. (T)1.Enterprise systems are designed primarily to allow communication between an organization and outside partners andsuppliers. (F)2.The bullwhip effect is the distortion of information about the demand for a product as it passes from one entry to thenext across the supply chain. (T)3.In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products. (F)4.You would expect to find PRM and ERM modules in the most comprehensive CRM software packages. (T)panies can use configuration tables provided by the enterprise software to tailor a particular aspect of the systemto the way it does business. (T)1.E-commerce refers to the use of any networking technologies to transact business. (F)2.The Internet shrinks information asymmetry. (T)3.Disintermediation provides major benefits to the distributor. (F) marketplaces may either support contractual purchasing based on long-term relationships with designated suppliersor short-spot purchasing. (T)5.In general, the cost of hardware, software, and telecommunications for building and operating a Web site has fallenby over 50 percent since 2000. (T)1.Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured and documents.(T)2.Knowledge residing in the minds of employees that han not been documented is called explicit knowledge. (F)3.Intellectual property refers to all forms of human expression, both tangible and intangible. (F)4.Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees. (F)5.Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that canbe used by others in the organization. (T)1.Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.(T)2.The classical model of management does not address what exactly managers do when they plan, decide things, and controlthe work of others. (T)3.MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized form the firm’sunderlying transaction processing systems. (T)4.The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurringin the organization. (T)5.With an environmental scanning facility, ESS are able to detect signals of problems in the organizational environmentthat indicate strategic threats and opportunities. (T)选择1.The six important business objectives of information technology are new products, services, and business models; customerand supplier intimacy; survival; competitive advantage; operational excellence; and ____. [B]A. improved flexibility.B. improved decision making.C. improved business practices.D. improved efficiency.2.An information system can be defined technically as a set of interrelated components that collect, process, store, anddistribute information to support ____. [A]A. decision making and control in an organization.B. communications and data flow.C. managers analyzing the organization’s raw dataD. the creation of new products and services3.The three activities in an information system that produce the information organizations use to control operations are____. [C]A. information retrieval, research, and analysisB. input, output, and feedbackC. input, processing, and outputD. data analysis, processing, and feedback4.The average number of tickets sold daily online is an example of ____. [C]A. inputB. raw dataC. meaningful informationD. feedback5.Which of the following are environmental actors that interact with an organization and information systems?_____ [DA. customersB. suppliersC. regulatory agenciesD. all of the above1.Identifying customers ID a responsibility of the ___ function. [D]A. finance and accountingB. human resourcesC. manufacturing and productionD. sales and marketing2.Which typ e of system would you use to determine what trends in your supplier’s industry will affect your firm the mostin five years?____ [A]A. ESSB. TPSC. MISD. DSS3.E-government refers to the application of ____ to digitally enable government and p ublic sector agencies’ relationshipwith citizens, businesses, and other arms of government. [A]A. the Internet and networking technologiesB. e-commerceC. e-businessD. any computerized technology4.____ systems collects data from various key business processes and stores the data in a single, comprehensive datarepository, usable by other parts of business. [B]A. transactionB. enterpriseC. automatic reportingD. management information5.The term “management information systems” designates a specific category of information systems serving ____. [D]A. integrated data processing throughout the firmB. transaction process reportingC. employees with online access to historical recordsD. middle management functions1.Which of the following would NOT be considered a disruptive technology?____ [C]A. instant messagingB. e-mailC. Internet telephonyD. PCs2.According to agency theory, the firm is viewed as a(n)____ [D]A. unified, profit-maximizing entityB. task force organization that must respond to rapidly changing environmentsC. entrepreneurial endeavorD. “nexus of contracts” among self-interested individuals3.Which of the following is NOT one of the competitive forces? ____ [C]A. suppliersB. other competitorsC. external environmentD. customers4.An information system can enable a company to focus on a market niche through____. [D]A. complex trend forecastingB. tailoring products to the clientC. intensive product trend analysisD. intensive customer data analysis5.All of the following are major features of organization that impact the use of information systems EXCEPT for ___. [D]A. business processesB. environmentsC. goalsD. agency costs6.The Internet raises the bargaining power of customers by ____. [C]A. creating new opportunities for building loyal customer basesB. Making more products availableC. Making information available to everyoneD. Lowering transaction costs7.Which of the following best describes how new information systems result in legal gray areas?____ [B]A. They work with networked, electronic data, which are more difficulty to control than information stored manually.B. They result in new situations that are not covered by old laws.C. They are implemented by technicians rather than managers.D. They are created from sets of logical and technological rules rather than social or organizational mores.1.In the information age, the obligations that individuals and organizations have concerning rights to intellectualproperty fall within the moral dimension of ____. [A]A. property rights and obligationsB. system qualityC. accountability and controlD. information rights and obligations2.The feather of political systems in which a body of laws is in place that permits individuals to recover the damagesdone to them by other actors, systems, or organizations is referred to as ____. [D]A. accountabilityB. responsibilityC. due processD. liability3. A colleague of yours frequently takes for his own personal use small amounts of office supplies, nothing that the lossto the company is minimal. You counter that if everyone where to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle? ____ [A]A. Kant’s Categorical ImperativeB. The Golden RuleC. The Risk AversionD. The “No free lunch” rule4.Immanuel Kant’s Categorical Imperative states that ____. [D]A. if an action cannot be taken repeatedly, then it is not right to be taken at any timeB. one should take the action that produces the least harm or incurs the least costC. one can put values in rank order and understand the consequences of various courses of action.D. if an action is not right for everyone to take, it is not right for anyone to take1. A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, andsales and marketing that allows data to be used by multiple functions and business processes best describes ____. [B]A. SCM softwareB. ERP systemsC. ERM softwareD. CRM modules2.In order to achieve maximum benefit from an enterprise software package, a business ____. [C]A. customizes the software to much all of its own processesB. uses only the processes in the software that match its own processesC. changes the way it works to match the software’s business processesD. selects only the software that best matches its existing business processes3. A network of organizations and business processes for procuring raw materials, transforming these materials intointermediate and finished products, and distributing the finished products to customers is called a ____. [B]A. distribution channelB. supply chainC. value chainD. marketing channel4.Enterprise software is built around thousands of predefined business processes that reflect ____. [C]A. the firm’s organizationB. Industry goalsC. Best practicesD. Cutting edge workflow analysis.5.You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first stepyou should take? ____ [A]A. Select the functions of the system you with to use.B. Select the business processes you wish to automate.C. Map the company’s business processes to the software’s business processes.D. Map the software’s business processes to the company’s business processes.1.The effort required to locate a suitable product is called ____. [B]A. price discriminationB. Search costsC. Menu costsD. Shopping costs2.Which of the following businesses utilizes the content provider Internet business model? [C]A. B. C. D. 3.Selling the same goods to different targeted groups at different prices is called ____. [D]A. cost customizationB. Cost optimizationC. price gougingD. price discrimination4.In which of the following revenue models does a Web site charge a fee for access to some or all its offering on a continual,regular basis? ____. [A]A. SubscriptionB. Free/FreemiumC. Transaction feeD. Sales5.Your company provides online tax preparation software. Users can download forms and read tips online without paying,but a fee is charged for using the advanced tax form management services. This is an example of which type of revenue models? ____ [D]A. SubscriptionB. AffiliateC. Transaction feeD. Free/freemium1.The flow of events or transa ctions captured by an organization’s system describes: ____ [B]A. InformationB. DataC. WisdomD. Knowledge2.Expertise and experience of organizational members that has not been formally documented best describes: ____ [D]A. WisdomB. InformationC. DataD. Tacit knowledge3. A system for organizing formal documents and reports in a repository where it can be accessed throughout the organizationbest describes: ____ [C]A. database management systemB. Expert systemC. Structured knowledge systemD. Neural network4.Which of the following are major types of knowledge management systems? ____ [D]A. Management information systems, decision support systems, and transaction processing systems.B. Enterprise systems, customer support systems, and supply chain management processing systems.C. Database management systems, expert systems, and knowledge work systems.D. Enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques.5.Expert systems are expensive and time-consuming to maintain: ____ [C]A. Because their rule base is so complex.B. Because they reply on equipment that becomes outdated.C. Because their rules must be reprogrammed every time there is a change in the environment, which in turn may changeapplicable rules.D. Because only the person who created the system knows exactly how it works, and may not be available when changesare needed1.Which type of decision is more prevalent at lower organizational levels? ____ [C]A. ProceduralB. UnstructuredC. StructuredD. Semi-structured2.Simon’s description of decision making consists of four stages: ____ [C]A. planning, financing, implementation, and maintenanceB. planning, design, implementation, and maintenanceC. intelligence, design, choice, and implementationD. intelligence, design, financing, and implementation3.Mintzberg’s classification of managerial roles defines three main categories: ____ [A]A. interpersonal, informational, and decisionalB. Symbolic, decisional, and interpersonalC. Symbolic, interpersonal, and technicalD. Technical, interpersonal, and informational4.The component of a DSS are the: ____ [D]A. internal corporate database, external data sources, and analysis toolsB. data visualization tools, software, and graphics capabilitiesC. database, graphics capabilities, and analysis toolsD. database, software system, and user interface5. A well-designed ESS will allow management to: _____ [D]A. have greater span of controlB. allow lower levels of management greater controlC. lessen the need to review lower levels of operation.D. All of the above.（此部分题目可用中文回答，但在回答有缺陷的情况下，中文得分可能较低。