五星级酒店专用英语(中级)2008-07-02 17:39:38| 分类：默认分类| 标签：|字号大中小订阅中级中级英语除了基础级需要掌握的所有词汇、语法和句子以外，主要考核员工专业英语方面的知识，具体如下：? 饭店英语基本词汇management 经营、管理rack rate 市价package rate包价group rate 团队价cashier's desk 兑换处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字form 表格reservation 预订reception desk 接待处house use 酒店使用executive floor 行政楼层tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大堂luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 账单change money 换钱procedure 手续、程序up grade 升级information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表■ 电话服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话Wake-up call service 叫醒服务Switchboard 总机Area code 区号Extention 分机receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。
send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人can't hear somebody 听不见can't get through 打不通inland telegram 国内电报ordinary mail 平信The connection is bad. 听不清。
express telegram 加快电报registered fee 挂号邮资postcard 明信片■ 客房设备、用品escalator 自动楼梯bookshelf 书架cabinet 橱柜switch 开关curtain 窗帘wastebasket 字纸篓night table 床头柜hanger 挂钩plug 插头drawer 抽屉second floor (英)三楼，(美)二楼cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压tea table 茶几bedclothes 床上用品Sheet 床单Pillow 枕头Laundry 洗衣袋Wall 墙Window 窗户Mirror 镜子Bathrobe 浴衣Carpet 地毯Blanket 毛毯quilt 被子mattress 床垫thermos 热水瓶transformer 变压器餐饮用语：A la carte零点buffet自助餐ice cubes 冰块draught beer 扎啤cigarette 香烟menu 菜单service station 服务台、准备台tooth pick 牙签table cloth 桌布ashtray 烟缸cork screw 开塞钻soft drinks 软饮料wine basket 葡萄酒篮spoon 勺子knife 刀plate 盘bowl 碗banquet 宴会side board 餐具柜room service 客房服务tray 托盘set menu 套餐to dress the table 摆台set up 布置pot 壶glass 杯chopsticks 筷子abalone 鲍鱼sea cucumber 海参mushroom 蘑菇bean curd 豆腐turtle 甲鱼? 销售英语Representative 代表Decision 决定Modifications 变动Confirm 确认Objectives 目标Appointment 约会Attitude 态度Customer relations 客户关系Product 产品Promotion 提升、促销活动Attractive 吸引人的Feature 特征、特色Competition 竞争Benefits 收益Profit 利润Image 形象Suitable 合适的Responsible 负责Location 位置Estimate 估计Agreement 协议Contract 合同Efficient 有效的Basic knowledge of hotel酒店相关业务知识Telephone 电话用语May I have the number, please? 请告诉我电话号码好吗？Please hold the line a moment. 请不要房电话。
There is no answer. 没人接电话。
Would you like me to page him? 您要我为您呼他吗？The line is busy. 占线The line is free. 线通了。
Shall I ask him to return your call? 请他给您回电话好吗？I’ll transfer your call. 我把您的电话转过去。
Front Office 前厅I would like to check-in please. 我想现在登记。
How would you like to pay, by cash or by credit card?请问您打算如何付帐？用现金还是信用卡？May I show you to your room? 请允许我带您去您的房间。
Do you have a reservation? 您有预定么？请您填一下这个登记表好么？In case you need any help, please contact us. 如果您需要帮助，请与我们联系。
What time will you check-out? 您打算什么时间结帐？Would you like a smoking or non-smoking room? 您需要一间吸烟房还是无烟房？Our rack rate is 600 Yuan. 我们的市场价是600元。
Did you use anything from our mini bar? 您是否用过房间里MINI吧？Here is your bill. 这是您的帐单。
Would you please check it? 您查一下好么？Would you mind moving to another room? 您介意搬到另一间房间么？Can you book this on my room account? 可否把它计入我的房费？Which kind of room you prefer, a twin or a suite?您想定那种房间，双人间还是套间？How many nights would you like to stay?您会停留几个晚上？May I ask for your deposit please?可以预付一下定金吗？Food and Beverage 餐饮I can recommend our special of the month.我向您推荐本月的特色菜。
Would you like to try our buffet or a la carte? 您想吃零点还是自助餐？Will this table be to your satisfaction? 这张桌子您满意么？To prepare the pizza will take around 30 minutes. 做一张比萨饼大约30分钟。
You’d like eve rything on top? 您所有的调料都要么？May I repeat your order? 我可以重复一下您点的东西么？May I repeat your order, sir? 先生，我重复一下您点的菜好么？Is there anything else I can bring you? 您还需要点什么？You might order two more dishes. 您可以多点两个菜。
How many guests are coming? 请问有几位？What time would you like to arrive? 您们什么时候到达？Here is the menu for you, Sir/Madam.这是菜单，先生/女士May I suggest Tsingtao Beer with your meal? It goes well with it.我可以向您推荐青岛啤酒配餐吗？它非常合适Would you like to see the drink/wine list? 您是否要看饮料/酒水单？Housekeeping 客房May I clean your room? 我可以为您打扫房间么？Shall I clean the room now or later? 请问是现在清扫房间还是一会？Do you have anything to be cleaned?您有衣服要洗吗？Turn down service may I come in? 开夜床服务，我能进来吗？Can I have it pressed? 请你们熨一熨好吗？I’ ll send someone to pick it up. 我会派人去取。