• Benchmarks and Comparison • Suggested Initiatives • Best Practices for Achieving Sustained Engagement
Results • What Will Improve if Engagement Score is Increased?
Opportunity Quality of Life
Culture Total Compensation
Leadership Relationships Work Activities
Employee Engagement
Employee Behavior
Turnover Recommend Employees Recommend Products/Services Create new Products/Services Customer Service Productivity
TOTAL CHINA Home Office
11327, 71%
Participant Profile – By Grade
747, 5% 894, 6% 11,133, 68%
S Grade and above 3,377, 21% A-C Grade
D-H Grade
No response
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Hewitt Associates
Wal-Mart Associate Opinion Survey Introduction
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Survey Background: Why Do We Conduct the Survey?
• The Associate Opinion Survey is a very important part of the Grass Roots process.
People Management Practices
Engagement
Why Engagement Matters: Business Needs
Customer Value Drivers
Problem Resolution
Employee Behavior
Price/ Relative
Value
– Survey Background : Why Do We Conduct the Survey? – Participant Profile – Survey Methodology – Interpreting the Results
• Key Findings
– Engagement Results – Positive Areas – Need-to-improved Areas
Service Quality
Customer Satisfaction/
Value
Recommendation
Retention
Expansion
Features
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Why Engagement Matters: Employee Needs
Wal-Mart China Associates Engagement Survey Result
Presentation
Nov., 2005
Hewitt Associates
Agenda
• Why Measure Employee Engagement? • Wal-Mart Associate Opinion Survey Introduction
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Why Measure Employee Engagement?
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Improving Business Results Through Engaging People
Business Results and Strategies
Individual Life Goals and Strategies
– It lets us look, in an objective way, at how associates feel about working at Wal-Mart.
– It lets us measure whether we’ve done a good job over time of helping to make Wal-Mart a better place to work.
Engagement Satisfaction
Commitment
How much I want to be here
Engagement
How much I want to and actually do
– It provides a foundation for the Grass Roots meetings, giving managers direction for their discussions.
– And it tells us where to concentrate our resources in order to raise our associate engagement the most over time.
Business Capabilities
Individual Capabilities
People Requirements and Talent Strategy
Individual Priorities and Engagement
Employment Relationship
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Hewitt Associates
Participants Profile – By Division
3296, 20% 504, 3% 1024, 6%
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TOTAL CHINA WalMart Stores
TOTAL CHINA SAM'S Clubs
TOTAL CHINA Logistics