Rethinking Revenue Streams
• Direct Sale • On-line Advertising • SubsБайду номын сангаасription • Credit Card Processing (Transaction
Processing) • Broker Services (Redirect Services)
Reengineering Business
• Integrate Global Suppliers, Partners and Customers
• Organization and Operation Reengineering (Including Business Model, Distribution Model, Internal Operation Model)
• Employee education distribution(106 employees at Taipei office)
Dept. Degree
Ph.D Master
Bachelor
Consultant
3 4
R&D
3 5 15
Technical
13 28
• R&D direction – EDMS→PDM→EIS→e-Commerce
• Business – CAD/CAM/CAE/PDM/e-Commerce/Consulting
Sales
2 5
OLE Solutions
Topic 2 Global Information Logistic System
Presentation Outline
• 5 Important Thinking About e-lization • B2B EC and Business Management
Topic 1 Company Profile
OLE Technology Worldwide Partners and Offices
OLE Technology Corporation
• Founded in 1996 • Address：14F, No. 22, Ai-Kuo
East Road, Taipei, Taiwan, ROC • Investment：10 Million US dollars • No. of Employees： 102 • Ph.D and Masters over 30% •
• New Function and Meaning to Sales, Marketing, Procurement, Distribution, PO Processing, Customer Service, Logistics
Empowering Customers
• Customers Become the Master of the Trading Processes - More Power to Select Suppliers and Reduce Price
Company Status
• Departments – Administration, Technical Support, CAX, R&D, Customer Service, Sales
• Offices – Taipei office (HQ)、瀋陽Branch、成都Branch、西安Branch、上海
Services • Reduce Cost and Increase Loyalty
Joining the Global Economy
• Global Trading • Global Language • Global Information Infrastructure
B2B EC and Business Management
EC
Definition of B2B EC
• Motivation (Attracted By Marketing Information) • Action (Purchasing Activities) • Solve Business Management Issues
5 Important Thinking About e-lization
• Rethinking Revenue Streams • Reengineering Business • Empowering Customers • Providing Customer Services • Joining the Global Economy
• Definition of B2B EC • The Trend • Using B2B to Create New Management Styles • B2B Solutions and Implementations • Development and Security Management of B2B
OLE Knowledge Management & Global Information Logistic System
Information System Case Studies
Dr. Luh Yih-Ping
Content
1. OLE Tech. Company Profile 2. Global Information Logistic System 3. Intranet KMS Demonstration 4. Community KMS Demonstration
• Customers will Analyze All Related Information Before Purchasing
Providing Customer Services
• Win Customers Through Innovative Services • On-Line Support • FAQ Listing • Follow-up e-mail Message • Customer Relation Management - One to One