国开04009 商务英语 1 任务 5 参考答案说明：如果课程题目是随机的，请按CTRL+F 在题库中逐一搜索每一道题的答案题目 1 ：Oh. But why didn ' t he just own up and tell someone?: He was too scared that he would be fired, I suppose.; You should have told him that earlier.; So be careful with our job.He was too scared that he would be fired, I suppose.标准答案：题目2 ：—I bet that Mike wished you had told him that earlier.: We should also find what the customers think.; So be careful with our job.; Well, Mike isn ' t a fool, he won ' t do that again.标准答Well, Mike isn ' t a fool, he won ' t do that again.案：题目3 ：—Hello, David! I haven ' t heard from you for a long time. How have you been recently?: Not bad, thank you.; That ' s ok.; Long time no see.标准答Not bad, thank you.题目4：We are entitled to cancel it if you fail to the contract.: honor; sign; draw uphonor标准答案：题目 5 ：improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.: In order that; So as to; In order to标准答In order to题目 6 ：二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。

CLERK: Hello, Big City Electricity, how may I help you today?PETERS: ____CLERK: May I have your account number?PETERS: Certainly, it 2'107s. 439CLERK: Thank you, is this Mr. Peters?PETERS: Yes, this is Mr. Peters.CLERK: Thank you. What can I help you with?PETERS: ____CLERK: I ' m sorry to hear that ________PETERS: The bill is 300% higher than last month.CLERK: Terribly sorry for that. Let me ask you a few questions and then I' llseewhat I can do.PETERS: OK, Thank you for your help.CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay foryour electricity?PETERS: I usually pay about $50 a month.CLERK: Thank you. ____PETERS: $200. I can ' t understand why.CLERK: Yes, Mr. Peters. Was your usage different in any way?PETERS: No, it was an average month.CLERK: I ' m sorry there certainly seems to be a mistake.PETERS: Well, I ' mpyhyaopu agree with me.s your phone number? CLERK: I ' ll contact a service representative. And whatPETERS: 408-533-0875CLERK: ____ . We ' ll do our best to change this as quickly as possible.PETERS: Thank you for your help in clearing this up.A. I think I ' ve been overcharged for the past month.B. I ' m terribly sorry about the mistake.C. I ' m calling concerning my electricity bill.D. And how much did we charge on this bill?E. Why do you think we charged you too much?标准答案：子问题1：C; 子问题2：A; 子问题 3 ：E; 子问题4：D; 子问题5：B题目7 ：—Hi, Lily, what ' sup with Mike? I heard the boss yelling at Mike earlier today. : It is better to tell someone to get it fixed.; He was so scared.; It ' s said that Mike made a mistake and then tried t o cover it up.标准答案：It ' s said that Mike made a mistake and then tried to cover it up.题目8 ：—Your request for compensation made me surprised. What happened?: It ' s true.; It ' s because of the quality.; There must be something wrong.标准答案：It ' s because of the quality.题目9 ：—Oh. But why didn ' t he just own up and tell someone?: He was too scared that he would be fired, I suppose.; So be careful with our job.; You should have told him that earlier.标准答案：He was too scared that he would be fired, I suppose.题目10 ：The re-examination results indicate that one-third of the goods are not standard. : up to; on; within标准答案：up to题目11 ：It is better to tell someone to get it .: fixed; fix; fixing标准答案：fixed题目12 ：二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“为“ F”。

business has its ups and downs, and so does every person.sometimes we succeed and sometimes we fail. Another common way of saying this T”，错误It sclear that success and failure are important and common topics. EveryIn other words,is “ You win some and you lose some. ” Nobody wins all the time, not even in thegreat success stories that we read or hear about.Think of a successful entrepreneur. Now, do you think that person achieved greatsuccess on his first attempt? In 99% of cases, the answer is no. Every successful businessperson learnedthrough failure. Now have a look at your favorite business news site. You ' ll see that almost every storycan be put into either the category ofsuccess or that of failure. Businesses either grow or shrink but they don the same.t rem1. Every person has his or her ups and downs.{T; F}2. A common saying “ You win some and you lose some ” means that sometimeswe succeed and sometimes we fail.{T; F}3. 99% of successful businessmen achieved great success on their first try.{T; F}4. Successful businessmen learn through failure.{T; F}5. Businesses either shrink or remain the same.{T; F}标准答案：子问题1：T; 子问题2：T; 子问题3：F; 子问题4：T; 子问题5：Ft heard from you for a long time. How have you been recently?: That ' s ok.; Long time no see.; Not bad, thank you.标准答案：Not bad, thank you.题目14 ：—I bet that Mike wished you had told him that earlier.: We should also find what the customers think.; Well, Mike isn ' t a fool, he won ' t do that again.; So be careful with our job.标准答案：Well, Mike isn ' t a fool, he won ' t do that again.题目15 ：—Hi, Lily, what ' s up with Mike? I heard the boss yelling at Mike earlier today.题目13 ：—Hello, David! I haven: It ' s said that Mike made a mistake and then tried to cover it up.; He was so scared.; It is better to tell someone to get it fixed.标准答案：It ' s said that Mike made a mistake and then tried to cov er it up.题目16 ：In this way you will stay in these changing times.: compete; competence; competitive标准答案：competitive题目17 ：Every business has its ups and downs, and so every person.: do; is; does标准答案：does题目18 ：二、听力理解：请听下面的对话，根据对话内容从A、B、C 三个选项中选出一个最佳选项。