-- Neil used timesheet to track the ongoing projects and for the forward planning
-- provide high specification design and
satisfy custome人r’力s组织n与e管全e理部d_答o案utcome1-3_
Managing People and Organisation
Assessment 1 (Outcome 1, 2 and 3)
By Jing WANG 人力组织与管理_outcome1-3_
1
全部答案
Assessment 1: Introduction
• Assessment 1 covers outcome 1, 2 and 3
-- secondary goals: use local contractors, insurance brokers and accountants for services to the company
人力组织与管理_outcome1-3_
5
全部答案
Section A
2b. Objectives and policies
• Objectives
-- concentrate on civil engineering business -- provide a high quality service
• Structure
-- Civil engineering project -- Structural engineering project
• Definition of objective -- Objectives are more specific than goals
-- Identify the specific path to achieve goals -- Have to be SMART • Objectives in case: -- to finish work on time and within price -- to ensure staffs are well trained
-- All staff should sign on the timesheet before site
visit
人力组织与管理_outcome1-3_ 全部答案
7
Section A
3. How organisation interacts with external environments
• Each section人力i组s织与3管0理_omutcoamer1k-3_s
2
全部答案
Section A
1. Basic components of organisation
• People
-- managerial staff -- qualified engineer -- technicians -- apprentice
-- Based on explicit values
• Policies in case:
-- all work should be allocated by David
-- David required the staffs to use timesheet
-- use local firms to provide service, such as local contractors, insurance brokers and accountants
• Facility, technolo人g力y组,织与fi管全n理部a_答on案utccoimae1l-3(_bank loan, gran3 t)
Section A
2a. Four main goals
• Goal Description -- Determine the direction of organisation -- Define and set clear targets -- Help organisations identify: What, How,
• Controlled conditions and close
• Words requirement: 1,500 words
• Time length: 135 minutes
• A4 page of note is allowed to bring with candidates
• Candidates should achieve at least 50% to pass
6
Section A
2b. Objectives and policies
• Definition of policy
-- Provide a framework of rules or guidance that manager and staff can make decision
-- Systematic way of delegating responsibility and encourage consistency
Who, When and Why factors
人力组织与管理_outcome1-3_
4
全部答案
Section A
2a. Four main goals
• 4 main goals
-- consumer goals: high quality service at quoted price; happy customer was a priority
-- product goals: to provide the best designs through well trained staff; to provide high quality service
-- operational goals: to know what work is being carried out and whereabouts of staff at any given time; use local contractors for development