□Yes□No□Maybe
Please share with us any other information would you like to help us serve you better
Comments/Suggestions :
Complaint :
Compliment :
YOU COMPANY NAME:
Based on your last experience with Total products, would you purchase products again from Total?
□Yes□No□Maybe
About our services
How quickly we answer the phone
Our complaint handling system
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Condition of our service stations
□Excellent□Very good□good□fair□poor□very poor□Disappointing
SIGNATURE:
DATE:
Place where you purchase Total products most frequently *
Name of outlet where you purchase Total products most frequently
RangeofTotal's products
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Our reliability to call you back when we say we will
□Excellent□Very good□good□fair□poor□very poor□Disappointing
The level of service that you receive from our service stations
Our ability to meet your orders/requirements
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Timeliness of our deliveries
□Excellent□Very good□good□fair□poor□very poor□Disappointing
CUSTOMER FEEDBACK QUESTIONNAIRE
We need your suggestions and comments
Accessibility of our Website
□Excellent□Very good□good□fair□poor□very poor□Disappointing
□Excellent□Very good□good□fair□poor□very poor□Disappointing
How we answer the phone
□Excellent□Very good□good□fair□poor□very poor□Disappointing
The accuracy and honesty of the information we supply you with
□Daily□weekly□monthly□never
Total products that you purchase most frequently (Hold down "control" to select more than one product) *
□Jewellery packaging□Jewellery display□Watch packaging□humidor□gift box□others
Quality of Total Products
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Pricing of Total's products
□very Expensive□Expensive□Somewhat Expensive□fair□Somewhat inexpensive□inexpensive□very inexpensive
Helpfulness of the information provided
□Excellent□Very good□good□fair□poor□very poor□Disappointing
About our products
How frequent do you purchase products from Total?
□Excellent□Very good□good□fair□poor□very poor□Disappointing
How you find our customer services
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Your main information area of interest
□产品范围1□产品范围2□产品范围3□产品范围4
Adequacy of the information provided
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Condition of our service station equipment
□Excellent□Verr□Disappointing
Base on your last experience with our services, would you purchase products/services again from Total?
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Helpfulness of our service station staff
□Excellent□Very good□good□fair□poor□very poor□Disappointing