酒店前厅复印服务标准操作规程
G UEST E XPECTATION 客人期望:
If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.
如果我需要复印服务，希望复印质量高，有逻辑顺序并已经核查。

希望我的原文件能完璧归赵，也希望员工能够熟练操作复印机。

Why is this task important for you and our guests?
为什么该任务对你和我们的客人都很重要？
Answers回答:
1.The guest wants to have a good quality copy of any size. 客人希望得
到任意大小的高质量的复印件。

2.I feel confident in delivering the service our guests expect. 我有信
心给予客人期望得到的服务。

3.We are able to increase the GSTS score by delivering service
professional. 我们能够通过提供专业化的服务提高客人满意度调查分数。