酒店常用英语词汇Restaurant 餐厅饭馆餐馆B&B=bed and breakfast 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager 采购部经理Food & Beverage Manager; Catering Manager 餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员room reservation客房预定客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room 套房suite普通套房junior room高级套房senior suite总统套房Presidential suite 朝南的房间 a room facing south公寓套房studio room连通房connecting room 相邻房adjoining room 没有按预定抵店no show确认信letter of confirmation服务费service charge 额外费用extra charge班车shuttle bus全价full price折扣价discounted price 标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed 推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve 自动门automatic door 登记入住check in结帐check out一件行李 a piece of baggage/luggage背包shoulder bag 纸箱cardboard box 手提箱briefcase汽车行李箱luggage trunk 送行李send up填写fill out名牌name tag夜床服务turn –down service打扫房间make up稍稍整理tidy up洗衣项目laundry items 加快服务express service 核对check包间private room 菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign 请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务room rate 房价standard rate 标准价en-suite 套房family suite 家庭套房twin room you 带两张单人床的房间double room 带一张双人床的房间advance deposit 定金reservation 订房间registration 登记rate sheets 房价表tariff 价目表cancellation 取消预定imperial suite 皇室套房presidential suite 总统套房suite deluxe 高级套房junior suite 简单套房mini suite 小型套房honeymoon suite 蜜月套房penthouse suite 楼顶套房unmade room 未清扫房on change 待清扫房valuables 贵重品porter 行李员luggage/baggage 行李registered/checked luggage 托运行李light luggage 轻便行李baggage elevator 行李电梯baggage receipt 行李收据trolley 手推车storage room 行李仓briefcase 公文包suit bag 衣服袋travelling bag 旅行袋shoulder bag 背包trunk 大衣箱suitcase 小提箱name tag 标有姓名的标签regular flight 正常航班non-scheduled flight 非正常航班international flight 国际航班domestic flight 国内航班flight number 航班号airport 机场airline operation 航空业务alternate airfield 备用机场landing field 停机坪international terminal 国际航班候机楼domestic terminal 国内航班候机楼control tower 控制台jetway 登机道air-bridge 旅客桥visitors terrace 迎送平台concourse 中央大厅loading bridge 候机室至飞机的连接通路airline coach service 汽车服务shuttle bus 机场内来往班车1、人力资源部[/B]（Human Resources Department）总经理General Manager常务副总经理Deputy General Manager人力资源开发总监Director of Human Resources人事部经理Personnel Manager培训部经理Training Manager督导部经理Quality Inspector筹建处Pre-opening office人事主任Personnel Officer培训主任Training Officer办公室文员Order Taker人力资源及培训部Human Resource&Training Dept.总行政办公室Executive Office行政部Rear-Service Department董事总经理Managing Director经济师Economist驻店经理Resident Manager总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary总经理室Executive Office副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to general Manager行政秘书Executive Secretary行政助理Administrative Assistant机要秘书Secretary接待文员Clerk人力资源开发部Human Resources Division 人事部Personnel Department培训部Training Department督导部Quality Inspection Department董事长Director总经办Executive Office总经办主任Director of Executive Office行政干事Executive Affairs人事培训部总监Human Resources Director 人事助理兼后勤总务Personnel Officer 人事文员Clerk培训部主任(人事干事)Training Officer翻译兼英语教师English Translator& Teacher 员工餐厅主管Staff Canteen Supervisor员工餐厅领班Staff Canteen Captain厨师Cook 厨师助理Cook Assistant员工宿舍领班Staff Dormitory Captain宿舍管理员Staff Dormitory Keeper更衣室管理员Staff Lockers Rooms Keeper 车队长Chief Driver 司机Driver 医生Doctor 护士Nurse2、餐饮部(Food & Beverage Dept.)餐饮总监F&B Director 餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess 服务员Waiter waitress 传菜Bus Boy Bus Girl Pantry man行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker中餐厅Chinese Restaurant西餐厅Western Restaurant楼面经理Service Manager酒水部经理Beverage Manager营业部经理Sales Manager高级主管Senior Supervisor调酒师Bartender 酒吧服务员Barman咖啡厅主管Coffee Shop Supervisor高级服务员Senior Waiter &Waitress咨客Hostess 实习Trainee助理行政总厨Asst Executive chef中厨总厨Master Chef Chinese Food西厨主厨Sous Chef(Western Kitchen)西饼主厨Chief Baker点心工Pastry Cook烧味厨师Grill Chef厨工Cook Assistant 管事部Steward Department总管事Chef Steward主管Steward Supervisor洗碗工Dishwasher管事清洁工Cleaner[B][B]房务部（Room Division ）房务部Room Division客房总监Director of Housekeeping前厅部Front Office Department前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager管家部Housekeeping Department礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man礼宾主管Chief Concierge客房部主管Housekeeping Supervisor接待主管Chief Concierge接待员Receptionist宾客关系主任Guest Relation Officer车队主管Chief Driver出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 客房高级主任Senior Supervisor商场部Shopping Arcade楼层主管Floor Supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager商场部经理Shop Manage商场营业员Shop Assistant房务总监Rooms Division Director接待处经理Reception Manager总机主管Operators Supervisor接待处主管Chief Receptionist预定部领班Reservation Captain接待处领班Receptionist Captain总机领班Operators Captain礼宾部领班Concierge Captain接待员Receptionist预定员Reservationist管家部经理Executive Housekeeper管家总管Asst. Executive Housekeeper楼层高级主管Senior Floor Supervisor 公卫主管PA Supervisor洗衣房主管Laundry Supervisor布草主管Uniforms Supervisor服务中心领班Service Center Captain公卫领班PA Captain水洗领班Laundry Captain洗衣房领班Dry Clean Captain干布草领班Uniforms Captain 服务中心文员Service Center Clerk清洁工P.A. 客房服务员Room Attendant 缝纫工Seamstress熨烫工Presser 洗涤工Washer[B][B]4、财务部（Accounting Department）财务总监Financial Controller 财务部经理Chief Accountant计财部Finance and Accounting Division 成本部经理Cost Controller采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager采购部Purchasing Department电脑部Electronic Data Processing Dept.( E.D.P )总出纳Chief Cashier成本部Cost-control Department收银主管Cashier Officer查核部经理Auditing Manager信贷主管Loan Officer会计部经理Accounting Manager应付主管Payable Officer应收主管Receivable Officer会计主管Accounting Officer成本主管Cost Control Officer仓库主管Storeroom Officer收货主管Receiver Officer查核主管Auditing Officer 查核员Auditor 收货员Receiver收银员Cashier信贷员Creditor仓管员Store man采购员Purchaser 应付员Payable Clerk 会计Accouter出纳员Teller 工资员Payroll Control 成本员Cost Control5、市场营销部市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department营销部Sales & Marketing Dept市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relations Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative客户经理Account Manager公关部主任Public Relation Supervisor策划经理Planning Manager高级客户经理Senior Account Manager资深美工Senior Artist美工Artist 销售部联络主任Sales Coordinator销售中心主任Sales Center Supervisor销售部副经理Asst. Sales Manager资深销售中心预订员Sales Center Senior Reservation Clerk文员Clerk[B][B] 工程部Engineering Department(Engineer Dept.)工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer总工程师General Engineer高级工程师Senior Engineer电脑工程师Computer Engineer电脑部经理EDP Manager电脑操作员Computer Operator主管工程师Supervisor Engineer强电维修高级技工Senior Electrician锅炉高级技工Senior Boiler man强电维修技工Electrician 机修技工Machination木工油漆高级技工Carpenter &painter电梯高级技工Lift Senior Technical空调高级技工Air-conditioning Technical强电值班技工Duty Electrician电梯技工Lift Man弱电值班维修技工Duty Electrician[B]安全部（Security Dept）保安部Security Department （Security Dept）保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Guard消防主任Fire Center Officer领班Security Captain 消防员Fireman8、康乐部康乐部Recreation and Entertainment Department娱乐部Recreation Department娱乐总监Recreation Director舞台总监Stage Performance Director艺术总监Arts DirectorDJ部高级工程师DJ Senior Engineer拓展部经理Marketing Manager主管Security Supervisor高级主管Security Senior Supervisor舞台主任Stage Performance Supervisor DJ部长DJ Captain康乐主管Recreation Center Supervisor DJ部主管DJ Supervisor康乐领班(楼面部长)Captain舞厅服务Waiter/Waitress健身房服务员Gymnasium Attendant桌球服务员Billiard Attendant主持Preside 演员Actor& Actress 服务员Waiter & Waitress常见缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OFSALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部。