应用文模板：（1）1.此篇覆盖以下类型应用文模板（也可参阅3级模拟试卷精解册子）第1：投诉/抱怨信(Letter of Complaint)(BK4-7)第2：请求信(Letter of request)第3：建议信(Letter of suggestion)第4 求职信/应聘信(Letter of Application)(BK4-4，BK2-10)第5：询问信(Letter of Inquiry)第6：推荐信(求职/求学)(Letter of recommendation)(BK4-10)第7 祝贺信第8：邀请信第9：道歉信第10：感谢信2.以下类型应用文的模板请参阅3级模拟试卷精解册子或课本：a.BooK2电子邮件，通知/公告b.BooK3resume（履历表）, memo(备忘录)，申请表，慰问信，介绍信c.BooK4招聘启事，催款信，询价信，报价信，征稿启事，租售房广告，传真d.辞职信（3级真题2010-12）e.各类商函申请采购（2011-12）、参加会展（2011-6）询问公司业务、产品信息、合作（2010-6，2009-12，2006-12）价格调整（2008-6），询问旅游线路（2009-6），催款信（2005-6），询价/报价信（2005-1）等等f.基本信笺格式3.历年真题的作文必背---必备第1：投诉/抱怨信投诉信的结构（1）开头：自我介绍，交代投诉内容，表明本信的目的和要求。
（2）正文：说明情况，讲清利害，分析利弊。
告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
（3）结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
示例一：Dear_______,I am. (自我介绍) I feel bad to trouble you but I am afraid thatI have to make a complaint about_______.The reason for my dissatisfaction is ______________(总体介绍). In the firstplace,_________________________(抱怨的第一个方面). In addition,____________________________(抱怨的第二个方面). Under these circumstances, the devastating effect could be multiplied if this problem cannot be immediately.(如该问题不能立即解决，它将产生更坏影响)I would appreciate it very much if you could_______________________(提出建议和请求),preferably __________(进一步的要求), and I would like to have this matter settled by______(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely，Li Ming示例二：Dear _____________ ,①I am _____________(写信人身份)。
②I venture to write you a letterabout_____________(抱怨内容)。
③The focus of the complaint is _____________(抱怨内容的核心)。
④For one thing,_____________(抱怨内容的一个方面)。
⑤For another, _____________(抱怨内容的另一方面)。
⑥Honestlyspeaking, _____________(客观的评论)。
⑦But _____________(抱怨产生的原因)。
⑧All in all, There is still much room for improvement. ⑨Before I take anyfurther action, Ido hope _____________(表达本人的愿望)。
⑩Thank you for your time and kind consideration.Yours sincerely，Li MingDear Sir or Madam,It was somewhat irritating to find that the English-Chinesedictionary you sent to me on Dec. 13th, 2009 was totally unacceptable.The dictionary was a great disappointment, for when it arrived, it was far behind the date you promised to send it to me. Besides, the wrappings looked worn and dirty. And more surprisingly, when I opened the dictionary, I found more than 20 pages of it missing (p.123 to p. 136).I'd be grateful if you could send me a replacement and refund my postage (state amount).I really appreciate your help.Yours faithfully,Li Ming第2：请求信正文主要有3个部分（1）介绍自己、提出请求（2）说明原因及其它事项（3）表达谢意、期盼答复示例一：Dear___________,I am writing to formally request to___________(请求的内容)The reason for ______________isthat______________________________(给出原因).I________, so I___________________________________(给出细节)I would also like to request ________________________(提出进一步的要求). I am sorry for any inconvenience I have caused.T hank you for your attention to these requests.If you have any questions,do not hesitate to contact meat____________(电话号码).I look forward to a favorable reply.Yours sincerely，Li Ming示例二：Dear_____________,①I am_____________(介绍自己的身份)。
②I will/am_____________(与请求有关的自身现状)。
③I'd liketo_____________(阐明自己的请求)。
④I will appreciate your_____________(有关该请求的详细信息).⑤I'mgoing to _____________(对方如能帮助实现请求，自己将要做些什么)。
⑥H ere are the reasons why_____________(承上启下，开始解释原因)⑦For one thing,_____________(请求的原因一)；For another, _____________(原因二)。
⑧Therefore,_____________(总结写信的目的)。
⑨I shall be much obliged to you if you _____________(对收信人的期望)。
⑩Thanks for your kind consideration and Ilook forward to receiving your earliest reply.Yours sincerely，Li MingDear Sir or Madam,I am a senior student from Tianjin University, and I wonder if you could spare some time to help me l ook for two reference books, Communication Principles and Organizational Communication, both published by Foreign Language Press in 2000.The two books are of particular importance to my graduation thesis, but I failed to obtain them from my university library as well as local bookstores. Could you please tell me whether t he National Library has the mentioned books?If so, could you please do me the favor of photocopying and sending them to me by EMS? I would like to pay for the relevant expense by cash or credit card。
Looking forward to a prompt reply from you。
Sincerely yours,Li Ming第3：建议信写作“三步走”：自我介绍、说明目的。
委婉地提出建议及改进措施，或提出忠告。
礼貌地总结或期盼回复。
示例一Dear ___________,You have asked me for my advice with regard to _______, and I will try to make some conductive suggestions here.In my humble opinion, you would be wise to take the followingactions:_________________(建议的内容)I hope you will find these proposals useful, and I would be ready to discuss this matter with you to further details.Good Luck with your_______(祝愿)Yours sincerely，Li Ming示例二：Dear_____________,①I am delighted to learn that _____________(写信的原因)。