Chapter 1 Introduction1.1BackgroundAs computer technology develops, computer management system has gone deep into many different areas. At the same time, hotels are also seeking a new way of computer management, which can suit their business well. So that they can make the management more centralized, response faster, economic efficiency improved and decrease the cost of running and management. However, current hotel management software is usually developed for large hotels, which costs too much and is complicated for medium or small hotels and multi-functional hotels. So it seems quite important to develop a management system that can widely suit medium and small hotels. Developing a hotel management system with the complex of computer and network technology not only can improve the management efficiency, but also increase the economic efficiency, decrease the cost of running and management ,and realize the sharing of resources. “Hotel Management System” is developed precisely for those needs. This system is a all-round hotel management system which can be highly integrated by modules. It has comprehensive functions, stable function performance and elegant interface. It is easy to use, which solves the problem that employees in hotels are usually unfamiliar with computers and also improve the management efficiency of hotels.1.2Purpose and meaningThe purpose of developing is to develop a hotel management system for medium and small hotels which is based on B/S pattern, includes all kinds of business of hotels, each modules can be separated well, practical and interface friendly.Developing B/S management system for medium and small hotels fits the situation of computer application development. According to current computer application development, computer management system is changing from early C/S pattern to B/S pattern, and partly enters the trend direction of small client and big server. Therefore, developing of management system for medium and small hotels suits such situation. And this development wil l make a basis for the future’s development of multi-clients and multi-data-swap.Developing B/S management system for medium and small hotels is realistic needs of those hotels. Early developed C/S system is widely used by medium and small hotels. Clients have realistic desire to decrease maintenance expense, upgrade current operating system and broaden the sharing of information.Developing B/S management system for medium and small hotels will put the advanced management ideas into the system, helping to make the management style of hotels accordance with modern hotel management pattern and enhance client’s competitive strength.Developing B/S management system for medium and small hotels will improve the efficiency of those hotels and reduce human resource cost.1.3Idea of system designA conveniently-used hotel management system should have those characters, like fast enquiry, interface-friendly, stable functions, etc. Hotel management system’s goal is to enhance the hotel’s service quality and service ef ficiency by managing customers’ information, rooms’ information and other resources systematically with the computer, So that it can reduce cost and increaseprofit.1. Practicability: the system’s goal is to satisfy hotels’ needs and its principle is to m ake clients feel more convenient. Users can always see the status of customers’ reservation, check-in and expense and rooms’ status. The system tries to make it more convenient for users from the angle of hotel service, so that it can provide more convenient and excellent services to customers.2. Advancement: The hotel management system is developed with advanced B/S pattern. Its development tool is Visual Studio 2005, technology is 2.0 and database is Microsoft SQL Server 2005.3. Reliability: Bas ed on medium and small hotels’ realistic situation, the system guarantee database’s reliability with timing SQL task, optimize IIS’ cache to ensure web service to be reliable and guarantee users’ operation to be reliable by multiple exception handling.4. Safety: In design, the system’s safety management method is using 2.0’s newly-added modules. It ensures great safety and secrecy, also avoids missing and leak of key data.5. Maintenance: System’s design requires it to be maintained conveniently, including interface’s maintenance, background’s maintenance and software’s maintenance.6. Convenience: The system provides multiple services, such as reservation, checkout, changing room, print bill, etc. Besides, it can also help customers enquire their own all kinds of information. What’s more, it can even make economical plans of trip for customers.7. simplicity: The system has friendly and beautiful interface, operation is simple, enquiry is flexible and convenient, data storage is safe and full, easy to read, easy to understand, and it’s suitable for all users with or without computer experience.第1 章绪论1.1 课题背景随着计算机技术的发展，计算机管理系统已经深入到各个行业，其中宾馆酒店也正在寻求与之业务相适应的计算机管理的途径，进而实现管理的集中性、反应的快速性，使其经济效率得以提高、运行和管理成本降低。