/Handbook/BusinessLetter.html/cs/onthejobenglish/a/a_basbletter.htm电子商务,英语函电格式Communication is a very integral part of living creatures,animals and munication may be verbal or written.Written communication however is only applicable to human beings.Can you even imagine a world without communication?Verbal communication can be through telephones,webcams or in person.Written communication is through letters,emails and mobile phone messages.In today’s world of great inventions and technology,letters have somehow become redundant.It is the time for text messages or chats.But they still can communicate a lot more than all other modes of anizations and various government departments still bank on letters as a strong medium of communication.There is no comparison in costs of sending letters as compared to costs of mobile phone messages though–letters are far cheaper.Letters now commonly known as“hard copy documents”are considered more relevant and important than email copies of text messages as proof or evidence of some sort.Letters speak volumes about a person or an organization that writes it.So one must take utmost care ensuring that the language used in any letter is appropriate for the occasion for which it is being written.Since a letter is also a written proof or document,if there are certain things that should not form a part of it,then that too should be carefully handled.Writing a good letter is an art.But if for some reason someone is unable to write that perfect letter,these different types of letters provide a base for you to build on.Sample letters have been given for everyone to understand what all information needs to form a part of the letter type and then it can be customized.Basic necessities while writing a letter:Good command over the languageTactProper paragraph placementCorrect letter type for an occasionKnowledge of basic content to be included in the letterSample letters for all occasions,if possibleThere are letters for every occasion and an occasion for every the occasion and you will find a letter for that.Do not know what to write for an occasion,click on the occasion for which the letter needs to be written and you will find it by referring to this website.Want to write a letter?Don’t worry,welcome to a plethora of letters!Guide to Basic Business LettersThe basics of good business letter writing are easy to learn.The following guide provides the phrases that are usually found in any standard business letter.This basic of business letters are important because certain formulas are recognized and handled accordingly.Think of a basic business letter in three steps:一．Introduction-The reason for writingThe introduction helps the reader understand in which context the letter should be considered.Possibilities include job interview inquires,business opportunity requests,complaints,and more.Of course,Each type of business letter has its own standard phrases.二．Details-What you would like to accomplishThe detail section of a business letter is extremely important.This is where you achieve your goals in writing a business letter.三．Conclusion/Next Steps-What you would like to happen in the futureProvide a call for future action.This can be a chance to talk in person,a follow-up letter or more.It's important and expected to make it clear what you would like for the next step from the person reading your business letter.The phrases presented in this guide provide a frame and introduction to the content of business letters.At the end of this guide,you will find links to sites that give tips on the difficult part of writing successful business letters-arguing your business objective.By using these standard phrases,you can give a professional tone to your English business letters.Once you understand these basics, you can refine your business letter writing skills by focusing on different types of business letters,as well as other business documents to refine your skills for your business needs at your employers or your own small business organization.The StartThe start of any business letter begins by addressing the recipient of the letter.Dear Personnel Director,Dear Sir or Madam:(use if you don't know who you are writing to)Dear Dr,Mr,Mrs,Miss or Ms Smith:(use if you know who you are writing to,and have a formal relationship with-VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)Dear Frank:(use if the person is a close business contact or friend)Note:If you are unsure how formal you should be,always choose a more formal form.Writing to a specific person is always preferred if at all possible.The ReferenceBegin by referencing a specific conversation or other contact means.If this is the first letter in a conversation,you can also provide the reason for writing.With reference to your advertisement in the Times,your letter of23rd March,your phone call today,Thank you for your letter of March5th.The Reason for WritingI am writing to......inquire about...apologize for...confirmment on...apply forExamples:I am writing to inquire about the position posted in The Daily Mail.I am writing to confirm the shipment details on order#2346.I am writing to apologize for the difficulties you experienced last week at our branch.Once you have introduced the reason for writing your business letter,move on to stating more specifically the purpose of your letter. Here are a number of possibilities:RequestingCould you possibly?I would be grateful if you couldAgreeing to RequestsI would be delighted toGiving Bad NewsUnfortunatelyI am afraid thatExamples:Could you possible forward your job requirements?I am afraid that I will be able to attend the conference next week.I would be delighted to give you a tour of our facility this coming month.Enclosing DocumentsI am enclosingPlease find enclosedEnclosed you will findClosing RemarksThank you for your help Please contact us again if we can help in any way.there are any problems.you have any questions.Reference to Future ContactI look forward to...hearing from you soon.meeting you next Tuesday.seeing you next Thursday.The FinishYours faithfully,(If you don't know the name of the person you're writing to)Yours sincerely,(If you know the name of the person you're writing to)Best wishes,Best regards,(If the person is a close business contact or friend)Sample LetterHere is a sample letter using some of these forms:Ken's Cheese House34Chatley AvenueSeattle,WA98765Tel:Fax:Email:kenny@October23,2006Fred FlintstoneSales ManagerCheese Specialists Inc.456Rubble RoadRockville,ILDear Mr Flintstone:With reference to our telephone conversation today,I am writing to confirm your order for:120x Cheddar Deluxe Ref.No.856 The order will be shipped within three days via UPS and should arrive at your store in about10days.Please contact us again if we can help in any way.Yours sincerely,Kenneth BeareDirector of Ken's Cheese HouseCover Letter Example-DevelopmentCover Letter for a Development/Museum PositionYour Contact InformationAddressCity,State,Zip CodePhone NumberCell Phone NumberEmailEmployer Contact InformationNameTitleCompanyAddressCity,State,Zip CodeDateDear Mr./stNameI am submitting my resume for your consideration with regard to future openings within the development department of The Science Museum.My past experiences have prepared me well for a variety of development and administrative duties.As a Supervisor for my university's Annual Fund,I maintain and report on a broad spectrum of donor-related information for over100,000alumni.This necessitates my familiarity with a diverse staff of both students and administrators,and an awareness of new and continuing initiatives.Additionally,as an intern at a premier clinic for science research,I developed databases for a vast number of patient records,which required self-initiation and excellent time-management.Furthermore,as a Residential Advisor I facilitate the planning and implementation of dozens of events in a variety of settings for700 residents.Moreover,my degree in Biology emphasizes attention to detail,problem solving,written and oral skills,and information analysis.These abilities would greatly add to my effectiveness as a member of a development team.I am drawn to The Science Museum because I am committed to working in a field that promotes civic education,demonstrated by my past volunteerism and employment in university bined with my background in the sciences,I admire the contribution that The Science Museum makes to scientific exploration,and I would be honored to be a part of the development department.My salary requirements are negotiable.I am looking forward to learning more about employment opportunities,and can be reached via email at Joe_Applicant@ or by telephone at555-555-5555.Sincerely,Your SignatureYour Typed NameThank you for your consideration and assuring you of our best services.Jasper Smith,STI Corp…May23,2009Mr.Ronald Alberts,Director,Alberts Ltd.,ManilaDear Alberts,I would like to commend you for the very informative speech on power conservation during the convention.I really appreciate how you have been very concerned with the ecosystem and how to protect it.With this regard,ou company STI Corp,would like to introduce our solar cookers.As a company,we have been present in the market for a year now.The solar cookers have many good things to offer to you.I am very interested in meeting you for me to explain the business deals that we can offer to you.I will be calling you regarding the deal that I am going to offer to you.It is our pleasure to be your partner in a business deal.Regards,Jasper Smith,Senior Sales Head.。