young
/jQN/
adj. 年纪小的
hurry
/5hQrI/
v.
匆忙
minute
/5mInIt/
B: What is it about? A: ______ituation 2
Situation 3
10 o’clock in the morning 2 o’clock tomorrow afternoon 9:30 Friday morning
solving the complaints from Mr Black
英语（服务类）（职业模块）
UNIT 3
Words and ExpressionsInformation at Work
W o r d s a n d E x p r e s s i o n s 4
kind
caller
trouble
happen
find
address
operator
/kaInd/ /5kC:lE/ /5trQbl/ /5hApn/ v. /faInd/ /E5dres/ n. /5ɒpEreItE/
phone number. It’s 1304000. You may call him in the afternoon. Mr Zhang: Thank you very much.
英语（服务类）（职业模块）
Role Play
UNIT 3 Information at Work
Practice the dialogue by using the information below and see if you can add some more.
UNIT 3 Information at Work
Unit Goals
UNIT 3 Information at Work
Learners should be able to
❖ take telephone messages ❖ receive and give information in different ways ❖ know what information to ask when serving ❖ write meeting notices
I’d Like to Speak to Mr White (Linda, a secretary is taking a telephone message.) Linda: Good morning. How can I help you? Mr Zhang: Good morning. I’d like to speak to Mr White, please. Linda: Mr White is in a meeting now. May I ask who is calling? Mr Zhang: This is Jack Zhang. Linda: Oh, yes, Mr Zhang. Mr White asked me to give you his cell
Reading Writing
英语（服务类）（职业模块）
Reading
UNIT 3 Information at Work
Pre-reading Activity Text
Words and Expressions True or False Sum Up
英语（服务类）（职业模块）
UNIT 3
Pre-reading Activity Information at Work
the training program for the new clerks
how and when to start the new plan
英语（服务类）（职业模块）
UNIT 3
Words and ExpressionsInformation at Work
W o r d s a n d E x p r e s s i o n s 1
Meeting Notice
To: _______M__r_B__la_c__k__________________________ Time: _____9__o_’_c_lo__c_k__________________________ Date: _____O__c_t_2_2______________________________ Location: __t_h_e__m__e_e_t_in_g__r_o_o_m___in__t_h_e__H_i_lt_o_n__H_o_t_e_l The topic of the meeting: ___t_h_e_c__o_m__p_a_n_y_’_s_p__la_n__n_e_x__t _y_e_a_r_
speak
/spi:k/
v.
谈话
afraid
/E5freId/
adj. 恐怕
busy
/5bIzI/
adj. 忙碌的
hold
/hEuld/
v.
举行 (会议等)
plan
/plAn/
n.
计划
designing
/dI5zaInIN/
n.
设计
英语（服务类）（职业模块）
UNIT 3
Words and ExpressionsInformation at Work
英语（服务类）（职业模块）
Lead-in
UNIT 3 Information at Work
In what way can we find out information about a company?
The __________ can give us information.
telephone
英语（服务类）（职业模块）
Role Play
UNIT 3 Information at Work
Practice the dialogue according to the situations below and see if you can say more.
A: There will be a meeting __________.
Unit 3
Information at Work
Contents
Unit Goals Lead-in
Listening & Speaking Reading & Writing Language in Use Unit Task Extended Activities Fun Time
英语（服务类）（职业模块）
take a message
Tony Jones 英语（服务类）（职业模块）
Part II
Listening 2 Dialogue 2 Role Play
UNIT 3 Information at Work
英语（服务类）（职业模块）
Listening 2
Listen and fill in.
UNIT 3 Information at Work
file
Internet
fax
email
notice
英语（服务类）（职业模块）
UNIT 3
Listening & Speaking Information at Work
Part I Part II Words and Expressions
英语（服务类）（职业模块）
Part I
Listening 1 Dialogue 1 Role Play
UNIT 3 Information at Work
英语（服务类）（职业模块）
Listening 1
Complete the message.
Telephone Message
To: __________M_r__S_m__it_h___________________
From: _______B__il_l_G_r_e_e_n___________________
Phone Number: ____2__1_2_-3__9_3_-_7_3_3_2__________
□ Call back later
□ Call again
Script
英语（服务类）（职业模块）
UNIT 3 Information at Work
Dialogue 1
UNIT 3 Information at Work
was surprised to get a call from a young child who said, “Mom may ill, mom may ill” again and again. Mary hurried to find the address of the call and called the police. In a short time, the policemen and doctors arrived at the house. They broke the door open and saw the little child sitting beside her mother and holding her mother’s hand. The doctors gave the mother some treatment. About ten minutes later, she woke up and told them that her daughter was only two years old.
Script
英语（服务类）（职业模块）
Dialogue 2
UNIT 3 Information at Work
A Fax Message (Susan, a secretary, is talking with her boss.) Susan: Here’s a fax message for you, Mr Sweet. Mr Sweet: Anything important? Susan: There will be a meeting at 9 o’clock tomorrow morning. Mr Sweet: What is it about? Susan: The plan for designing new products. Mr Sweet: Who will be at the meeting? Susan: All the department managers in our company.