Key words and expressions
Good morning/ afternoon/ evening, Sir/ Madam.
Welcome aboard/ on board. Welcome to the flight. We are happy to be of service to you. It's nice to see you again. Would you like me to help you? May I have a look at your boarding card? It's an aisle seat on the left. This way, please. If there is anything I can do for you, please don't hesitate to tell me/ please let me
民航客舱服务实用英语 Unit
Warm-up
1、What are the cabin attendants doing in the picture? 2、Can you guess what the cabin attendants say to the passengers?
Key words and expressions
know.
Sentence Patterns 句型
Good morning/ afternoon/ evening. welcome aboard! Hello! we aboard!
How are you?/ what's up? what's happening? How do you do? Nice to meet you.
04
An old passenger with heavy hand luggage is boarding.
06
A passenger can't find his seat.
Exercises
How does a cabin attendant greet passengers when they board the plane?
Dialogues
01
A cabin attendant meets a passenger at cabin door.
A passenger with an infant is
03 boarding.
A frequent flyer is boarding.
05
02
A passenger is worried about his first time travelling by air.
cabin door 机舱门 China Eastern Airlines 中国东
方航空公司
hand luggage 手提行李 frequent flyer 常旅客 aisle seat 过道位置 terminal 候机楼 ground staff 地勤人员
duty-free item 免税商品 chief purser 主任乘务长 flight crew 机组成员 infant 婴儿 boarding card 登机牌 foot rest 脚踏板 security check 安全检查 boarding procedure 登记手续
How dose a cabin attendant make a self-introduction to passengers?
谢谢观赏