Useful Expressions This is a pleasant surprise. Fancy meeting you here. Get along well with the airline’s work. Be up to one’s eyes in booking and selling tickets. Be busy with telephone calls: flight schedules,
P: First class premium
J: Business class premium
Dialogue : Talking About an Airline Job
Useful Expressions Possess an ever-growing fleet State-of-the-art Sophisticated=advanced Break travel barriers A non-stop/direct flight Our commitment is passenger first and the
Part Three : Language Practice
It’s our duty to inform passengers of travel documents. You need to go to buy the ticket, otherwise the reservation
would be automatically be cancelled. You can’t imagine how many telephones calls we can handle in
State-of-art: the most advanced (in science
or education)
This is the state-of-the-art design of robot.
Sophisticated aircraft
barriers
There are barriers on the road.
State your reasons.
An Airline Job---the Way to the World
Useful Expressions
Make a plan Make a reservation I prefer…,because… What appeals to me
in …is that… Frankly speaking, I
Make a mess of
My baby made a terrible mess of my cleaning on bed.
Pick out / select
Pick out the color you like.
Class of service
F: First class C: Business class Y: Economy class K: budget class
service best
Figure out/ calculate/ work out
Waiter, figure out the bill for us.
possess: have
I possess a musical instrument to perform.
Ever-growing fleet = developing
Location
Italy Hong Kong SAR, China R.R USA Hong Kong SAR, China R.R Japan Canada Switzerland United Kingdom
Airline Designator Code AZ CX NW KA JL AC SR VS
Fancy meeting you here.
Deal with the complaints from passengers.
Situation Practice:② One of your friends wants to fly with his family. As a agent you recommend him to fly your airline. Try to use the expressions given below.
Commitment/requirement/responsibility
A teacher’s commitment is teaching, not punishing.
Genuine warmth
Let’s offer our genuine warmth to customers.
Situation Practice: ① Two friends meet each other in the street by chance. They greet each other and then talk about their jobs. Try to use the phrases given below.
communication Ground service
Face to face Ticket window Make a terrible mess of Pick out the flights Economy class In-flight service Class of service
Language is a means of communication.
Air service
Ground service
In-flight service
Make a face to face contact with
The girl intends to make a face to face contact with a Mr. Right.
Location
Airline Designator Codes
United Kingdom
BA
Germany
LH
France
AF
USA
AA
Netherlands
KL
Singapore
SQ
USA
UA
Airline designator Codes---Ⅱ
Airline
Alitalia Cathay Pacific Northwest Dragonair Japan Airlines Air Canada Swissair Virgin Atlantic Airways
dislike…, because…
Get travel documents ready
Pack the things for the trip
Travel documents
Get travel documents ready
Garfield has get his travel documents ready.
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
P: I need four seats, economy class, for next Sunday. A: Just a moment please. I am going to _______. I’m sorry,
there are __________ available in economy classห้องสมุดไป่ตู้on this flight. Can I
Have one’s hands full/free (not) busy
I have my hands full on office work recently.
Peak season/ high season
High season/ low season/ shoulder season (旺季) （淡季） (平季)
reservations, fares, cancellations Deal with the complaints from passengers. Inform passengers of travel documents. Distinguish the class of service
We have jumbo jets B-747 that fly faster and further nonstop
Passengers first and service best Offer smooth service Meals that please the eye as well as the palate Safety and comfort
__________ on the flight for that day? Of course, the price is _______. P: What’s the difference between first class and economy class? A: In first class the seat arrangement is __________. Your
民航服务英语口语教程》
Unit 1 An Airline Job
Airline Personnel
Ground staff
security check staff /ticket agent/ aircraft maintenance man (technician)
Crew members