13.Resolve disputes
14.Discipline staff when necessary
15.Check Housekeepingassociate’s grooming, personal hygiene and appearance
16.Assist with the preparation ofassociate’s duty roster
24.Seek opportunities to continually improve guest service, by reporting guest comments
25.Take appropriate action to resolve guest complaints
26.Promote the hotel and Sheraton products and services
12.避免和调解抱怨
13.解决争端
14.约束员工遵守纪律
15.检查客房部员工的仪表,个人卫生和形象
16.协助准备员工排班表
17.鼓励员工掌握多技能
18.协助进行员工的培训和发展
19.给予所管辖的员工以不断的建议和支持
20.指导员工表现
21.必要时对员工进行个别面对面指导
22.提供高品质的对客服务
23.确保客人需求与合理的要求被满足
29.Log security incidents and accidents in accordance with hotel requirements
30.Adhere to hotel cleaning and maintenance programs
31.Ensure a high level of cleaning is maintained in your work area
17.Facilitate multiskilling
18.Assist with staff training and development
19.Provide ongoing advice and support toassociate’sunder your supervision
20.Superviseassociate’sperformance
Graduate from college or can be replaced by adequate experience.
教育：
大学毕业或具有与之相等的丰富的工作经验。
Experience:
Minimum 2 years to be room attendant and 1 year supervisor in Housekeeping department.
27.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
28.Adhere to the hotel’s security and emergency policies and procedures
5.Supervise turndown service
6.Responsible for strict key control
7.Inspect regularly guestroom corridors and public areas
8.Report maintenance issues promptly to Engineering
2.Work closely with the Reception to ensure correct room status at all times.
3.Ensure highest standard of cleaning in assigned areas
4.Ensure guest privacy is respected when DND status is displayed
24.通过汇总客人的意见汇总，,寻找机会不断发展对客服务
25.采取合适的行动解决客人的抱怨
26.促销酒店与喜来登的产品与服务
27.维持对产品和服务的高度了解以便于向客人解释和销售服务和设施
28.坚持酒店安全制度、紧急情况
29.依照酒店要求记录安全日志和事故记录
30.坚持酒店的清洁和养护
31.保持维护所在工作区域的高度整洁
经验：
至少具有管家部2年楼层服务员和1年主管工作经验。
Additional Skill required:
Good supervisor to people and communication abalitity.
Can speak some English at least can read from Housekeeping Fiedlio.
其它技能要求：
良好的管理及沟通能力。
能说简单的英文，能从电脑上读懂房态。
21.Provide one to one instruction to staff members when required
22.Deliver high quality service to guests
23.Ensure guest needs and reasonable requests are met
2.与接待部门密切合作确保任何时间内正确的房态
3.确保所分配的区域的高度清洁
4.确保在“请勿打扰”状态下客人的隐私被维护
5.监督夜床服务
6.负责钥匙的严格控制
7.对客房的走廊和公共区域进行常规检查
8.迅速向工程部汇报维护活动
9.确保依照失物招领程序办事
10.维持楼层布草房的干净和整洁
11.监督单元工作效率
9.Ensure compliance of Lost & Found procedures
10.Keep floor linen rooms neat and tidy
11.Monitor productivity of the unit
12.Prevent and resolve grievances
Job Summary:
Responsible for cleanliness and service on assigned guest room floorsduring shift.
岗位概述：
当班时负责所分配的楼层的清洁及服务
Duties & Responsibilities:
1.Responsible for assigned floors and guest rooms during shift
32.Ensure all reporting and servicing deadlines are met on a timely basied by your supervisors
职责义务：
1.当班时负表所有分配的楼层和客房
32.保证所有报告和服务都按时完成
33.完成你上级交待的其它任务
Job Knowledge / Skill:
Good knowledge of Housekeeping Guest floors daily operation.
专业知识技能：
具有良好的管家部楼层日常操作方面的知识。
Education: