guest name code telephone number address number of guests sit-down time
客人姓名 登记编号 联系电话 联系地址 就餐人数 预订就餐时间
2.客户要求
table
所需餐位
private room 包房
type & number 饭菜种类和数量
餐厅的名字 餐厅的位置 大小及餐位数 装潢及布置 餐饮质量 顾客定位 餐饮价位 服务及环境 总结及推荐

大连理工大学电子音像出版社
quanzhou guesthouse
Dialogues
Background Information
二､ 预订登记要素 1.客户基本信息
J: Good morning. Tiantian Restaurant. May I help you? S: I’d like to reserve a table for two. J: Yes, sir. What time would you like your table? S: Around 6:30 p.m. J: Fine. I’ll reserve a table for two at 6:30, sir. We shall keep your table until 7:00.
Dialogue 2
Dialogues
A Reservation Call 电话预订
J=Jane (Receptionist ) S=Stephen Nobel (Guest) J: This is Tiantian Chinese Restaurant. Good afternoon. S: Hello, I’d like to reserve a table for four. J: Yes, sir. When would you like to have a table? S; Let me see... at about 7:00, oh, no, perhaps around 7:30. J: Where do you want to have the table, on the first floor or on the second floor? S: Can I have a table on the second floor? J: Yes, sir. You would like to reserve a table for four at about 7:30 on the second floor. Am I correct, sir? S: Yes, that’s right. J: May I have your name, please? S; Stephen Nobel.
Table Reservation 预订餐台
Aims of Studying
How to receive table reservations 如何接受餐桌预订 How to decline table reservations 如何婉拒餐桌预订

大连理工大学电子音像出版社
May I have your name and telephone number, please? S: Stephen Nobel. And my number is 2255 6688. J: Could you tell me how to spell your name? S: Yes. N-O-B-E-L, Nobel. J: Thank you, Mr. Nobel. By the way, as at the peak hour, we can only keep your
折扣优惠 付款方式 餐位保留时间 预订变更的政策 取消预订的规定

大连理工大学电子音像出版社
quanzhou guesthouse
Dialogue 1
Dialogues
Table Reservation 预订餐台 J=Jane (Receptionist ) S=Stephen Nobel (Guest)
quanzhou guesthouse
Content
Dialogues Useful Drills Tips Exercises

大连理工大学电子音像出版社
quanzhou guesthouse
Backgr､ 餐厅简介 The Introduction of the Restaurant 餐厅简介通常包括下面几方面的内容: name of the restaurant location of the restaurant size and setting capacity decoration and furnishings type of food and drinks served type of guests price of food and drinks service and atmosphere summary and recommendation
table for half an hour. That means you should come before 7:00. We look forward to having you with us tonight. S: OK.

大连理工大学电子音像出版社
quanzhou guesthouse
price
价格标准
menu
菜单
decoration
餐厅布置

大连理工大学电子音像出版社
quanzhou guesthouse
Dialogues
Background Information
3.餐厅政策说明 discount payment cut-off time reservation amendment policy cancellation policy