Training培训Chapter 1 Home Office Training第一章总部办公司培训1.Orientation入职培训2.English Training英语培训3.Library图书馆4.Training Center培训中心5.Walton Institute沃尔頓学院6.Operating Standards运作标准Chapter 2 In-Store Training Coordinator Working Procedure 第二章店內培训协调員工作程序1.Store Training Coordinator Job Description店內培训协调員工作描述2.Orientation 30-60-9030/60/90入职培训3.Cashier Training收银培训4.On-the-job Training現场培训5.Training Needs Assessment培训需求測试6.Vendor Training供应商培训7.Job Specific Training专題培训8.Sponsor Program员工指导计划9.Management Trainee Program见习管理人员计划10.New Store Associates’ On-the-job Training新店员工現场工作培训11.Vendor Promoter Training供应商促销員培训12.Documentation文档Chapter 3 Regional Trainer第三章区域培训员Supercenter 购物广场1.Management Training管理层培训2.Follow Up MTP跟进见习管理人員培训3.Operation Guide营运指南4.Modification of MTPMTP课程修改Sam’s Club 山姆會員店1.Management Training管理层培训2.New Store Management Training新店管理层培训3.Follow Up MT跟进见习管理人員培训4.MIT Program见习管理人員课程Resources Index 資源索引Training Overview培训概况1.Our Mission StatementTo Partner With Management成为管理层的伙伴To provide Quality Training Service提供高质量的培训服务To Improve Associates Performance！改进員工工作表現2. O-chart of Training Team and Main Responsibility of Each Section培训组的组织结构及各部分主要工作职责。
2.1Regional Trainer:区域培训员Be in Charge of Management training for Supercenter/Sam’s club 负责购物广场/山姆会员店管理层培训2.2Supercenter/Sam’s Club Training Coordinator购物广场/山姆会员店培训协调员Responsible for all organization , coordination and following up of store training,especially the training of general associates..全面负责商场培训工作的组织、协调和跟进，尤其是普通员工培训。
2.3Home Office Training coordinator总部培训协调员Responsible for the following up and coordination of Home Office training, includingthe training for merchandising associates and cross-training.负责跟进和协调总部办公室培训，包括采购部同事和跨部门培训。
3. How to be a Good Trainer?如何做一名合格的培训员？3.1Your People Skill 人际交往技巧•Partnership, Interdependent与人交往，互相依賴•Communication善于沟通交流•Commitment, Passion對工作有承諾，拥有饱满的热情•Circle of Influence, Leadership有领导才能，具一定影响力3.2Your Open Mind宽阔胸襟•Always willing to Learn, to Improve孜孜好学，乐于提高。
•See the old lady/young woman少女/老婦的啟示。
3.3Your Professionalism 专业技能3.3.1Training expertise 培训技能Train the Trainer, KISS, simple and relevant, Fun Leaning,Adapt/Adopt/Reject,7 Habits, 1 minute manager, Star Fish, Geese & Buffalo,Fast Feedback, Basic Supervision, Performance Consulting, etc.3.3.2Operations Knowledge 营运知识30/60/90 Orientation, Sponsor, 1st Retailer, PI, Reports, Guides/First Steps,MTP/MIT, Management classes, Leadership Foundation, HR, Mdse, etc.3.3.3English英语程度The easiest language最简易的语言。
Never write anything you’ve never read;不要写从未读过的东西。
Never say anything you’ve never heard 不要说从未听过的话。
New Concept English II , III掌握新概念英语第二、三册。
Chapter 1 Home Office Training第一章总部办公室培训工作范围1.Orientation入职培训2.English Training英文培训2.1 Objective目的To prepare our associates to be more proficient in English for better communication and perform their job duties to cater for the business needs, we started our English Training in April of 2000.为使公司员工更熟练地运用英语进行沟通并迎合公司发展需求，我们于2000年4月开始英语培训课程。
2.2 The first Stage (from April to November, 2000)第一阶段 (2000年4月至11月)In this period, our company provided an opportunity to learn English to as many people as possible and our English Training mainly focused on the oral speaking.在这个阶段中，公司为尽可能多的员工提供学习英语的机会，我们的英语培训主要着重于口语方面。
2.3 Details of each class 每个班的具体事宜:Class A A班Basic level初级水平6 months program, 3sessions a week with 2 hours a session, totally 150 hours课程为期6个月，每周3节课，每课2小时，共计150小时For 4 DGMs上课对象:4位营运总经理/副总Class time: Monday, Wednesday and Friday morning, from 7:30am to 9:30am 上课时间:每周一、三、五早上，7：30am---9:30amClass Venue: Conference room, 6/F, Home Office上课地点：总部六楼会议室Class B1 B1班Intermediate level中级水平3 months program, 1 session1 a week with 2 hours a session, totally 24 hours课程为期3月，每周1课，每课2小时，共计24小时For Home Office key managers上课对象:总部部门经理20 participants参加人数：20人Class time: Tuesday morning, from 7:30am to 9:30am上课时间:每周二早上，7：30am---9:30amClass Venue: Conference room, 5/F, Home Office上课地点：总部五楼会议室Class B2 B2班Basic level初级水平3 months program, 1 session a week with 2 hours a session, totally 24 hours课程为期3月，每周1课，每课2小时，共计24小时For Ops. DM and above and Home Office key managers上课对象:总部部门经理10 participants参加人数：10人Class time: Thursday morning, from 7:30am to 9:30am上课时间:每周四早上，7：30am---9:30amClass Venue: Conference room, 6/F. Head Office上课地点：总部六楼会议室Class C C班Basic level初级水平One and a half months program, 2 sessions a week with 2 hours a session, totally 24 hours课程为期一个半月，每周2课，每课2小时，共计24小时For Home Office general associates上课对象:总部办公室普通员工30 participants参加人数：30人Class time: Wednesday night from 7:00pm to 9:00pm and Saturday afternoon form 2:00pm to 4:00pm上课时间:每周三晚上7：00am---9:00pm, 和每周六下午2：00pm---4:00pmClass Venue: Conference room, 5/F, Home Office上课地点：总部五楼会议室Class D D班In KunmingD班设在昆明Basic level初级水平3 months program, 3sessions a week with 2 hours a session, totally 74 hours课程为期3个月，每周3课，每课2小时，共计74小时For B Grade and above上课对象:总部办公室普通员工30 participants参加人数：30人Class time: Monday, Wednesday and Friday morning, from 7:30am to 9:30am 上课时间:每周一、三、五早上，7：30am---9:30am2.4 The next stage (for year 2001)下一阶段(2001年)In order to improve our English training quality continuously and ensure having a better result for further English Training, we make some changes to the format of the class.为了继续提高我们的英语培训质量，确保取得更好的效果，我们对课程形式做了一些改变。