Manager, Support & Fulfillment
汇报职位
直接下级职位
Operation Officer & Driver
人员管理权限
薪酬
□无□建议权□决定权
直接下级人数
9
绩效
□无□建议权□决定权
直接管辖团队
9
配备
□无□建议权□决定权
业务指导职位
对职位产生影响的外部机构
受到职位影响的外部机构
职责范围
(名称、定义、该职责所要达到的结果/目标)
责任级别
（全部/部分/协助）
衡量标准
(数量、质量)
Operationallevel
•Togive recommendation in formulatingfulfillment and logistics strategy and plan tosupport achievingrevenue and customer satisfaction target.
任职资格
教育程度
High School or above
专业方向
Management inadministration & logistics
工作经验
•3years logistics operationin which1years should be insupervisory level
行业经验
•To plan and foreseepotential business andadminoperational risks to protectcompany interests.
All
•Service levels with external delivery partners
•KPIs for self delivery team
•KPIs for internal admin support
•Internal customer satisfaction
•External customer satisfaction
•Staff attrition
职位目的与职责
职位目的（存在的理由，限制和目标）
Tosupervisetheday-to-day operationand logistics sections to support efficient operations ofthe contact centeras well as various business lines of the company as a whole.
培训经历
管理技能
•Control
•Planning
•Delegation
•Coortics management & operation preferably in PRC travel industry
通用技能
•Communication
•Leadership and people management
职位描述文件示例
职位识别信息
职位名称
Senior Operation Officer,Fulfillment
所属部门
ContactCenter
职位编号
CCSZ000X
所在城市
工作地点
ContactCenter
出差要求
□无□偶尔□经常□常驻
版本号
V1.0
生效日期
2005年6月15日
工作网络关系
直接上级职位
•Tosupervisea team of Admin & LogisticsOfficers to provide internal admin supports and manage external delivery partners
•To investigate complaints relatingto delivery issues and taketimely&appropriate remedy actions.