0/1/00
0/1/00
0/1/00
0/1/00
0/1/00
0/1/00
0/1/00
0/1/00
0/1/00
Defect quantity
Total Line reject PPM
- Why is it a problem? [16] - When detected [17] - Who detected? [18] (name of operator) - Where detected? [19] - How detected? [20] - How many bad parts? [21]
2.
3.
4.
5.
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态度: ATTITUDE: 是否 Can you: -用事实和数据说话 Speak with facts and data 是否 Do you : -要求得到证明和数据 Request evidences and data -不接受”我觉得, 我相信，也许…” Forbid words such as “ I think, I believe, perhaps….” 好处: BENEFITS: -准确性 Be accurate -自信，也令人信服 Be convinced and be convincing -节省时间 Gain time
弄清问题是什么 Understand what is the problem
- Was part produced in the standard process? [23] - When was it manufactured at Valeo? [24] - Who manufactured? [25] - In which other application or processes product is used? [26] - Are we capturing the defect when reinjecting product in normal process? [27] - Did a similar problem happen previously at customer or internally? [28]
Genbutsu = Real parts 现物
态度: ATTITUDE: 是否 Do you -对比好/坏 (零件, 状态…) 和标准 Compare good and bad (parts, situation…) versus standard 好处: BENEFITS: -发现差异点 Detect differences -发现与标准的差异 Detect deviations to standard -识别相关”因素” Identify relevant factors
1,2
Revision 6.35_eng [7]
Group [2] CUSTOMER / Contact name [8]
TOTAL LINE REJECT SITUATION (Defect related) [33]
1 1
Quantity of defects
N PROBLEM DESCRIPTION BY CUSTOMER / LOCATION OF THE PROBLEM [12] PRODUCT SOP DATE [13] R LAST MODIFICATION DATE [14] Y N
– FTA，5个为什么，缺陷复现 FTA, 5 Whys, defect reproduction.
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SAN GEN SHUGI Attitude
San means "3" – Gen means "real" or "actual" – Shugi means "ideology"
San Gen Shugi
1. Gen-ba : Real Place 现场
2. Gen-butsu : Real Parts 现物 3. Gen-jitsu : Reality ( Real data ) 现实数据
PDCA-FTA Training
May 2010
Agenda
1.
介绍 Introduction 问题描述(5W2H) – 通知 Problem characterisation (5W2H) - Notification 保护客户,从挑选中得到信息 – QR How to secure the customer and learn from sorting - QR 找到根本原因 – PD How to find the root causes - PD 对策实施,检查有效性,经验学习卡 – CA Counter-measure implementation, check of efficiency and LLC writing - CA
PDCA – FTA 概况 Overview
什么是PDCA-FTA? What is it ?

QRQC中使用的解决问题的方法 A methodology used during QRQC activities for problem solving. 法雷奥用来对应各种问题的标准表格格式 It is a standard format in Valeo for all kind of problems. 2个部分组成 2 majors steps:
介绍 Introduction
质量管理系统 Quality Management System
P
战略 Strategy
D
方法 Method
C
检查进度 Measure Progress
A
持续改进 Continuous Improvement
QRQC
Quick Response Quality Control
要了解其含意 Need to understand what is behind
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QUALITY
COST
GLOBAL PRESENCE
TECHNOLOGY
VALEO 5000
QRQC activity
Valeo 5000
5 AXES
基于 三现主义 Based on „San Gen Shugi‟ attitude
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- 快速反应
Quick response activity - 分析 Analysis activity
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Genjitsu = Real data 现实数据
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0,8
0,6
0,4
0,2
WHAT IS THE PROBLEM ? > Use 5W + 2H to know what is the Current Situation (C/S) ? CUSTOMER VIEW
- What happened? [15]
0
VALEO VIEW
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QRQC Based on San Gen Shugi
Video QRQC N°1(9‟), N°2(11‟) How to deal with a problem?
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